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For Companies At a Glance
- Tasks: Lead and inspire a remote team while managing multiple client offices.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts at top retailers.
- Why this job: Be part of a supportive culture that prioritises growth and development.
- Qualifications: Previous customer service experience is essential; team leadership is a plus.
- Other info: Travel costs are covered, and training opportunities are available.
The predicted salary is between 28000 - 42000 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Following an expansion to our highly successful regional services, we are looking for a Team Leader to join our friendly team. Working alongside the Team Leader for the South, you will be directly responsible for 8 remote team members.
This is an operational role, so in addition to inspiring and motivating your team to deliver exceptional service across the client\’s small regional offices, you will also be responsibility for 4-6 offices yourself.
Hours: 40 Hours a week
Salary: £35,000
Qualifications
Previous experience in a customer service or facilities role essential. Team leading experience desirable.
You will have excellent communication skills and exceptional attention to detail. You will be proactive, flexible and have a can do attitude You must be able to engage with others to create rapport and be able to handle multiple requests simultaneously.
Travel costs are covered for this role.
Additional Information
What\’s in it for you?
Regional Team Leader employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Team Leader
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in customer service and team leadership during networking opportunities. Engage with current employees on platforms like LinkedIn to gain insights and make connections that could support your application.
✨Tip Number 3
Prepare examples of how you've successfully managed remote teams or handled multiple requests simultaneously. This will demonstrate your ability to thrive in the operational aspects of the role.
✨Tip Number 4
Showcase your communication skills by engaging in conversations with potential colleagues or during informational interviews. Building rapport can set you apart and highlight your fit for the team-oriented environment at Portico.
We think you need these skills to ace Regional Team Leader
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Portico's unique culture. Highlight how your values align with their emphasis on hard work, dedication, and a fun working environment in your application.
Tailor Your CV: Make sure your CV reflects your previous experience in customer service or facilities roles. Emphasise any team leading experience you have and showcase your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your proactive attitude and ability to engage with others. Use specific examples to illustrate how you've successfully handled multiple requests in the past.
Follow Application Instructions: Ensure you apply through the 'Apply now' button as specified. Double-check that all required documents are included and that your application is free from errors before submission.
How to prepare for a job interview at BaxterStorey
✨Show Your Leadership Skills
As a Regional Team Leader, you'll need to inspire and motivate your team. Be prepared to share examples of how you've successfully led teams in the past, highlighting your ability to engage with others and create rapport.
✨Demonstrate Customer Service Experience
Since previous experience in customer service is essential, come ready to discuss specific situations where you provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Flexibility and Proactivity
The role requires a proactive and flexible attitude. Be ready to discuss times when you've adapted to changing circumstances or taken the initiative to solve problems before they escalated.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle multiple requests simultaneously. Think of scenarios where you've successfully managed competing priorities and be ready to explain your thought process.
