Regional Service Supervisor - Glasgow

Regional Service Supervisor – Glasgow Company Description Regional Service Supervisor Driving license and own vehicle essential Full Time: 40 hours per week Salary: 27,000 per annum Travel: 30p per mile Location: West of Scotland Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 week’s enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our HAPI app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you! Job Description This is a multi-location role; successful candidates must be willing to travel and have a flexible approach to working hours. Key Areas of Responsibility Team Leadership/Supervision: To ‘set to work’ all General Assistants across the Unit/location at the start and during their shift. To ensure all staff are trained and competent, both with on-the-job training, task books and formal training. To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc). To brief and communicate key messages, ensuring full understanding and competence. To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards. To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance. To support team members with customer service skills and knowledge. To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits. To monitor, supervise and close work conducted by Tier 2 contractors within catering operations, i.e. maintenance, EPOS, etc (Aspens etc). Operations: To carry out a range of catering activities under the direction of Managers, including but not limited to serveries, retail shops and coffee outlets. To ensure all food service provision is carried out in accordance with all aspects of the Somerset Larder Food Safety & Quality Management System and any relevant legal requirements. To serve food and beverage at additional functions as required by key customers. To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule. To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints. To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits. To be involved in the development and implementation of new products, packaging, methods and equipment as required by Somerset Larder. To ensure all quality records are completed accurately and on time. To carry out specific food service tasks as required. To carry out projects or other tasks as requested by management. Qualifications Previous experience commensurate with role Have a contagious passion for food and customer service You draw satisfaction from supervising, training, and supporting a team Understanding of delegation and influencing skills Excellent organisational abilities; high attention to detail Concise and effective verbal and written communication Ability to adapt to challenges and opportunities with a solution-oriented perspective Works according to the BaxterStorey core values Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.