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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional reception and hospitality services at a prestigious law firm.
- Company: Join Portico, a diverse company that values hard work, fun, and personal growth.
- Benefits: Enjoy great holiday allowance, pension contributions, life insurance, and exclusive discounts.
- Why this job: Make a real impact on guest experiences while developing your leadership skills in a vibrant environment.
- Qualifications: Previous customer service experience in a corporate or hotel setting is essential.
- Other info: Flexible shifts between 7am and 7pm with opportunities for overtime.
The predicted salary is between 29000 - 36000 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico have begun the search for a Reception and Hospitality Team Leader (Operations Host Team Leader) to oversee our small team based at a Law Firm within close proximity to Chancery Lane station.
The friendly welcome from our reception and hospitality operations team establishes the first impressions guests and visitors have of our client’s business, along with the service they receive whilst in the office. So, the remit of this varied Operations Host Team Leader position will include overseeing the reception, meeting room setup, and IT troubleshooting services on site, as well as having a huge impact on the success of the onsite hospitality and catering services.
The Operations Host Team Leader will have full management to a team of 2 Operations Hosts. They will oversee the service in all areas, ensuring that the team are motivated to deliver a consistently great service, encouraging their development and ensure that they have a productive and friendly working environment.
It is also extremely important that the successful candidate can communicate effectively with people at all levels, building strong working relationships with their colleagues, clients and other service partners.
Hours: 40 hours per week, shifts between 7am and 7pm with some Overtime on occasion to cover on site events.
Salary: £32,616
Qualifications
It is essential that the successful Operations Host Team Leader has previous experience of customer services, preferably within a high end corporate or hotel environment at a supervisory level.
They will be outgoing and friendly with a passion for customer services. They will also maintain a professional appearance and possess the ability to communicate clearly face to face and over the telephone.
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The successful candidate should be comfortable with manual handling, as the role will involve moving furniture and partitions around in the setup of the rooms for all styles.
Additional Information
What\’s in it for you?
Reception and Hospitality Operations Team Leader employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Hospitality Operations Team Leader
✨Tip Number 1
Familiarise yourself with the company culture at Portico. They value hard work, dedication, and a fun working environment. Show your enthusiasm for these values during any interactions you have with them.
✨Tip Number 2
Highlight your previous experience in customer service, especially in high-end corporate or hotel settings. Be prepared to discuss specific examples of how you've successfully managed teams and delivered exceptional service.
✨Tip Number 3
Demonstrate your communication skills by engaging confidently with everyone you meet during the application process. Building rapport with potential colleagues can showcase your ability to foster strong working relationships.
✨Tip Number 4
Be ready to discuss your approach to team motivation and development. Think of strategies you’ve used in the past to encourage a positive work environment and how you can apply those to lead the Operations Hosts effectively.
We think you need these skills to ace Reception and Hospitality Operations Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Reception and Hospitality Operations Team Leader position. Tailor your application to highlight relevant experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, particularly in high-end corporate or hotel environments. Emphasise any supervisory roles and relevant skills that align with the job requirements.
Write a Strong Cover Letter: Your cover letter should reflect your passion for customer service and your ability to lead a team. Mention specific examples of how you've motivated teams in the past and how you can contribute to the welcoming atmosphere at Portico.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role.
How to prepare for a job interview at BaxterStorey
✨Showcase Your Customer Service Skills
As the role requires a strong background in customer service, be prepared to share specific examples of how you've excelled in this area. Highlight experiences where you went above and beyond to ensure client satisfaction.
✨Demonstrate Leadership Qualities
Since you'll be managing a small team, it's crucial to convey your leadership style. Discuss how you motivate and develop team members, and provide examples of how you've successfully led a team in previous roles.
✨Communicate Effectively
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently, both in person and over the phone. Be ready to discuss how you build relationships with colleagues and clients alike.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding IT troubleshooting and hospitality services. Think of scenarios where you've had to think on your feet and how you resolved issues efficiently.
