At a Glance
- Tasks: Lead and coordinate teams to ensure exceptional service and operational excellence.
- Company: Join BaxterStorey, a leader in the hospitality industry with a focus on inclusivity.
- Benefits: Enjoy 33 days holiday, enhanced maternity leave, free meals, and bespoke training opportunities.
- Other info: Be part of a diverse team committed to equity and inclusion in the workplace.
- Why this job: Make a real impact by inspiring teams and delivering outstanding food experiences.
- Qualifications: Experience in management within contract catering and a passion for food and service.
The predicted salary is between 45000 - 45000 £ per year.
National role to include Leicester, Manchester, Milton Keynes, London and Reading
Salary: up to £45,000 per annum plus car/car allowance
Benefits:
- 33 Days holiday including bank holidays
- Birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Employee assistance programme access
- Cycle to work scheme
Key Responsibilities:
- Leading and coordinating client & BaxterStorey teams calls related to new openings and mobilisation activity
- Working closely with design and operational teams on kitchen and beverage space layouts to ensure they are operationally effective and maximise space utilisation
- Supporting the mobilisation of new sites across the UK
- Providing ongoing operational support across another operations director's patch, working with regional teams
- Leading, inspiring, collaborating and supporting direct reports to deliver consistently exceptional standards
- Building positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually looking to develop your team through mentoring, training, recognition and empowerment
- Creating a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
Qualifications:
- Previous experience as a General Manager and/or an operational level within contract catering
- Contagious passion for food and customer service
- Strong understanding of operational delivery within food & beverage environments
- Excellent attention to detail, particularly in relation to kitchen and beverage design and functionality
- Good commercial and operational awareness of how space design impacts service delivery
- Strong stakeholder management and communication skills, particularly at client level
- Knowledge of BaxterStorey systems and BaxterStorey's food & beverage culture
- Drive satisfaction from managing, training and supporting a team
- Financially astute, analytical and able to create and maintain budgets and drive commercial performance
- Strong internal General Manager looking to develop further and broaden experience into project and operational support within client contracts and wider teams across another patch under the Operations Director
- Operationally credible and comfortable working in a project-driven environment, balancing detail while looking at long-term goals
Equal Opportunity / Inclusion Statement:
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (EDI) among our workforce and aims for a workforce truly representative of all sections of society, so that each employee feels respected and able to give their best. Our ambition is to set the standard and to be recognised for having the most inclusive culture in hospitality.
Project & Support Manager employer: BaxterStorey
BaxterStorey is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of up to £45,000 along with generous benefits such as 33 days of holiday, enhanced maternity leave, and bespoke training opportunities. With a strong focus on inclusivity and a culture of excellence, employees are encouraged to develop their skills while enjoying a supportive work environment across key UK locations including Leicester, Manchester, Milton Keynes, London, and Reading.
StudySmarter Expert Advice🤫
We think this is how you could land Project & Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Project & Support Manager role. Highlight your experience in operational delivery and your passion for food and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Project & Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Project & Support Manager role. Highlight your previous experience in contract catering and any relevant operational roles to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about food and customer service, and how your leadership style aligns with our culture of excellence. Be genuine and let your personality come through!
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Whether it’s improving team performance or enhancing customer satisfaction, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Make sure you understand the ins and outs of project management and support roles, especially in the food and beverage sector. Brush up on BaxterStorey's culture and systems, as well as the specifics of kitchen and beverage space design. This will show your passion and readiness to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about times when you inspired your team or improved service standards. Be ready to discuss your mentoring style and how you empower others to excel, as this is key for the role.
✨Build Rapport with Interviewers
Remember, it's not just about answering questions; it's about building relationships. Practice active listening and engage with your interviewers. Show them that you can communicate effectively with clients and stakeholders, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think through potential challenges you might encounter in a project-driven environment and how you'd tackle them. This will demonstrate your operational credibility and strategic thinking.
