Lounge Host - British Airways Lounges at Glasgow Airport in Paisley

Full-time position at Glasgow Airport with a salary of £13.43 per hour, requiring 37.5 hours of work per week. Shifts will include a combination of early and late hours, with the earliest start at 04:30 and the latest finish at 22:30. It is important to live within a commutable distance from the airport if relying on public transport. Free car parking is provided for those who drive.

Pre-employment checks: Mandatory checks include providing 5 years of verifiable employment history, undergoing a UK DBS check, and obtaining an overseas Police Clearance Certificate if you have lived outside the UK for more than 6 months.

Benefits:

• 28 days holiday, including bank holidays
• Birthday holiday
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeship opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app – high street shops, holidays & cinema
• Wellbeing hub
• Access to an employee assistance programme
• Cycle to work scheme

Responsibilities:

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently.
• Serve food and beverages promptly, maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues professionally and courteously.
• Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish.
• Clean and sanitise tables, counters, and service areas regularly.
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Assist in monitoring inventory/stock levels and report any shortages to management.
• Maintain a positive work environment by fostering teamwork and cooperation.
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhere to dress code policies.
• Demonstrate excellence.
• Adhere to food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.
• Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.

Qualifications:

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Inclusive Employer Statement: We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (EDI) among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment, we have set ourselves an ambition to “set the standard and to be recognised for having the most inclusive culture in hospitality.”