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- Tasks: Ensure top-notch food quality and service while managing event logistics.
- Company: Join a leading hospitality company committed to inclusivity and excellence.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Great career progression in a supportive and diverse environment.
- Why this job: Be part of a vibrant team that values your input and fosters growth.
- Qualifications: Friendly, customer-focused individuals with a passion for service.
The predicted salary is between 28000 - 28000 £ per year.
Location: Oxford
Salary: 28k
Benefits:
- 28 Days holiday inclusive of bank holidays
- Birthday additional holiday
- 3 days volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Job Description:
- Quality Control: monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Friendly, outgoing personality; a people person
- Great work ethic and an even greater smile
- Good listening & verbal communication skills
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- Works according to the BaxterStorey core values
- You thrive working within a collaborative and inclusive team environment
- Good memory and attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices
Equality, Diversity and Inclusion:
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Waiting Team in Oxford employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Team in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's social media and website. Understanding their values will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about fostering positive relationships, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you care about the role and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Waiting Team in Oxford
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your friendly and outgoing personality. Use a conversational tone and let your passion for customer service shine through.
Tailor Your Application: Take a moment to read through the job description and highlight your relevant experience. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your food service background!
Be Detail-Oriented: Attention to detail is key in our industry. When filling out your application, double-check for any typos or errors. A polished application shows us you care about quality, just like we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it’s super easy and straightforward!
How to prepare for a job interview at BaxterStorey
✨Know the Company Culture
Before your interview, take some time to understand BaxterStorey's core values and their commitment to equality, diversity, and inclusion. This will help you align your answers with their philosophy and show that you're a great fit for their team.
✨Show Off Your People Skills
As a member of the Waiting Team, you'll be interacting with clients and guests regularly. Be prepared to share examples of how you've provided outstanding customer service in the past. Highlight your friendly personality and ability to handle inquiries with professionalism.
✨Demonstrate Attention to Detail
Since quality control is key in this role, think of specific instances where you've monitored food quality or service standards. Discuss how you addressed any issues promptly to ensure customer satisfaction, showcasing your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team collaborates during events. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.