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- Tasks: Deliver top-notch customer service, serve food, and maintain a welcoming dining experience.
- Company: Join BaxterStorey, a leader in hospitality with a focus on equality and inclusion.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Previous hospitality experience preferred; strong communication and teamwork skills essential.
- Other info: Flexible hours, career growth, and a commitment to diversity and inclusion.
The predicted salary is between 20000 - 25000 £ per year.
The Front of House Assistant is responsible for delivering high-quality customer service in a contract catering environment. This includes serving food and beverages, maintaining cleanliness, and ensuring a welcoming dining experience for clients and guests.
Responsibilities
- Provide excellent customer service at all times
- Serve food and beverages efficiently and professionally
- Operate tills
- Set up and clear dining areas, including tables and service stations
- Maintain high standards of cleanliness and hygiene
- Assist with food preparation and presentation as required
- Replenish stock, condiments, and service items
- Follow all health & safety and food hygiene regulations
- Support the catering team during busy periods and events
- Handle customer queries and complaints in a polite and helpful manner
- Service vending machines to ensure they are clean, fully stocked, and operating efficiently
- Refill and restock vending machines with food, drinks, and other products
- Collect cash and/or manage cashless payment systems
- Clean and maintain vending machines to a high standard
- Check product dates and rotate stock to ensure freshness
- Monitor stock levels and report shortages
- Perform basic maintenance and troubleshoot minor faults
- Report technical issues or breakdowns to the maintenance team
- Keep accurate records of stock, sales, and collections
- Ensure compliance with health & safety and food hygiene standards
- Deliver excellent customer service when interacting with clients on-site
Qualifications
- Previous experience in hospitality, catering, or customer service preferred
- Strong communication and interpersonal skills
- Ability to work in a fast‑paced environment
- Team player with a positive attitude
- Basic numeracy skills for handling payments
- Professional appearance and manner
- Reliable and punctual
- Flexible and adaptable
- Customer‑focused mindset
- Good organisational and time‑management skills
- Ability to work independently and manage a schedule
- Basic mechanical or problem‑solving skills
Essential Qualifications
- Basic secondary education (GCSEs or equivalent), particularly in English and Maths
- Food Hygiene Certificate (Level 1 or Level 2 Food Safety) – often required or completed shortly after starting
Benefits
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available from Perk box app, from high‑street shops to holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Equality and Inclusion
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. BaxterStorey has set an ED&I ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
FOH Staff and Vending operators - Northampton employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Staff and Vending operators - Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's social media and website. Understanding their values will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since you'll be in a front-of-house role, think of scenarios where you might need to handle tricky customer queries. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. A good first impression goes a long way, especially in hospitality where appearance matters.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at BaxterStorey.
We think you need these skills to ace FOH Staff and Vending operators - Northampton
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in hospitality or customer service. We want to see how you’ve gone above and beyond to deliver excellent service, so share those stories!
Keep It Clean and Professional: Just like we maintain high standards of cleanliness in our dining areas, your application should be tidy and professional too. Use clear language, check for typos, and make sure it’s easy to read. First impressions matter!
Be Yourself!: We love a positive attitude and a friendly personality! Let your unique voice shine through in your application. Share why you’re excited about the role and how you can contribute to our team culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at BaxterStorey
✨Know Your Customer Service Basics
Since the role is all about delivering top-notch customer service, brush up on your customer service skills. Think of examples from your past experiences where you handled difficult situations or went above and beyond for a customer. This will show that you understand the importance of a positive dining experience.
✨Familiarise Yourself with Food Hygiene Standards
Make sure you’re aware of basic food hygiene regulations and safety standards. If you have a Food Hygiene Certificate, mention it! If not, consider doing a quick online course before the interview. It shows initiative and that you take health and safety seriously.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice speaking clearly and confidently about your previous experiences. You might even want to role-play common customer interactions with a friend to get comfortable with handling queries and complaints.
✨Show Your Team Spirit
This job requires a team player attitude, so be ready to discuss how you work well with others. Think of specific instances where you collaborated with colleagues to achieve a goal or support each other during busy times. Highlighting your adaptability and positive attitude will make you stand out!