Front of House General Assistant in Milton Keynes

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

We're looking for a friendly, organized, and enthusiastic Front of House General Assistant to join our small but close-knit team in Milton Keynes, Bucks, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front‑of‑house services. Working on an alternative shift pattern with early starts (6:30 AM – 2:30 PM, rotating weekly), you'll collaborate closely with team members to ensure exceptional customer experiences and maintain efficient daily operations. This position offers an excellent opportunity to develop your customer service skills in a dynamic, supportive environment where your contributions directly impact guest satisfaction and organisational success.

Responsibilities:

• Greet and welcome guests and clients with a warm, professional demeanor during early morning shifts, setting a positive tone for their experience from the start of the day
• Manage reception desk operations, including answering phones with excellent phone etiquette, responding to emails promptly, and directing inquiries to appropriate team members
• Schedule and coordinate appointments, meetings, and reservations using scheduling software and organisational systems
• Provide accurate and helpful information about services, facilities, and organisational offerings to guests and clients
• Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed accurately and efficiently
• Maintain a clean, organised, and welcoming front‑of‑house environment that reflects our commitment to excellence
• Support team members with administrative tasks, data entry, and general assistance as needed to ensure smooth operations in our small team environment
• Handle guest requests and concerns with professionalism, empathy, and a solution‑oriented approach
• Perform data entry and maintain accurate records and databases, ensuring information integrity
• Ensure compliance with health, safety, and security protocols at all times
• Multitask effectively while maintaining attention to detail during busy periods, prioritising responsibilities based on urgency and importance
• Adapt flexibly to the rotating shift schedule and changing priorities while maintaining consistent service quality

Qualifications:

• Excellent customer service skills with a friendly, professional, and empathetic approach to guest interactions
• Strong verbal and written communication abilities, including professional phone and email etiquette
• Proven organisational and time‑management skills with the ability to juggle multiple responsibilities
• Demonstrated ability to multitask and prioritise responsibilities effectively in a fast‑paced environment
• Proficiency with computer systems and Microsoft Office applications (Word, Excel, Outlook)
• Attention to detail and accuracy in administrative tasks and data entry
• Ability to work collaboratively within a team environment and support colleagues
• Professional appearance and demeanour that reflects organisational standards
• Flexibility to adapt to changing priorities, work schedules, and evolving business needs
• Strong interpersonal skills and ability to build rapport with diverse guests and team members
• Experience with scheduling software or reservation systems (preferred)
• Previous experience in a front‑of‑house, reception, customer service, or hospitality role (preferred)
• Basic understanding of health, safety, and security protocols in a customer‑facing environment
• Ability to remain calm, composed, and solution‑focused when handling challenging situations

Equal Opportunity and Inclusion:

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality. Join us and bring your unique perspective to our team.