Operations Support Manager in Manchester

Location: North West (Manchester, Liverpool & Warrington) and Scotland

Working Hours: Monday to Friday

Salary: £36,000–£39,000 per annum

About the Role

We are looking for a highly organised and efficient Operations Support Manager to oversee and optimise our operational processes, ensuring smooth day‑to‑day operations and driving continuous improvement initiatives. The role involves managing a team across multiple locations, collaborating with cross‑functional stakeholders, and maintaining key vendor relationships.

Responsibilities

• Manage and coordinate daily operations across all departments to ensure efficiency and productivity.
• Develop and implement strategies to streamline processes and improve operational performance.
• Analyse operational data and KPIs to identify areas for improvement and cost reduction.
• Lead and mentor a team of operations staff, fostering a culture of collaboration and excellence.
• Collaborate with cross‑functional teams to align operational goals with overall business objectives.
• Oversee project management activities related to operational improvements and new initiatives.
• Ensure compliance with company policies, industry regulations, and health and safety standards.
• Prepare and present regular reports on operational performance to senior management.
• Manage relationships with key vendors and suppliers to maintain optimal service levels.
• Contribute to the development and implementation of long‑term operational strategies.

Qualifications

• Minimum of 5 years’ experience in operations management or a similar role.
• Strong background in catering and hospitality.
• Proven track record in team leadership and supervision.
• Strong knowledge of operations management principles and best practices.
• Excellent project management skills with experience in process improvement initiatives.
• Proficiency in data analysis and performance metrics.
• Advanced skills in Microsoft Office Suite and familiarity with ERP systems.
• Outstanding organisational and time‑management abilities.
• Exceptional communication and interpersonal skills.
• Ability to work effectively under pressure and meet tight deadlines.
• Project Management Professional (PMP) certification is desirable.
• Understanding of supply chain and logistics processes.
• Willingness to travel within Scotland’s central belt and across the North West region as required.

Benefits

• 28 days holiday including bank holidays.
• Birthday off.
• 3 volunteering days.
• 3 days grandparent leave.
• 24 weeks enhanced maternity leave.
• Secondary carer leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities.
• Apprenticeships available for all experience levels.
• Pension and life insurance.
• Discounts available on our Perkbox app (high street shops, holidays & cinema).
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Inclusive Employer Statement

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society. We believe each employee should feel respected and able to give their best.

BaxterStorey Values

• ALWAYS VISIONARY: We strive for better, never settle, never compromise, never follow. We lead the way and blaze our own trail.
• Wholeheartedly Positive: We are upbeat, motivating, and inspiring. Our love for what we do radiates through our food and is amplified by our people.
• CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and work together to be better.
• FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Apply

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you’re motivated and hungry to learn, we can work together to develop your potential. Join us and bring your unique perspective to our team.