At a Glance
- Tasks: Welcome guests, serve food and drinks, and keep the lounge tidy.
- Company: BaxterStorey, a leading hospitality provider at Heathrow.
- Benefits: Earn £14.62 per hour, enjoy 28 days holiday, and free meals.
- Other info: Fast-paced environment with training opportunities for career growth.
- Why this job: Join a vibrant team and enhance your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
BaxterStorey is seeking a full-time Lounge Host at Heathrow Airport, Terminal 5. The role involves greeting customers, taking orders, serving food and beverages, and maintaining cleanliness in the lounge.
Applicants should have prior customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment.
The position offers a salary of £14.62 per hour, 28 days of holiday, and various employee benefits including free meals and training opportunities.
Lounge Host – Heathrow Lounges, Premium Service employer: BaxterStorey
BaxterStorey is an exceptional employer, offering a vibrant work culture at Heathrow Airport where employees are valued and supported. With competitive pay, generous holiday allowances, and comprehensive training opportunities, we empower our Lounge Hosts to thrive in their roles while enjoying the unique atmosphere of one of the world's busiest airports.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host – Heathrow Lounges, Premium Service
✨Tip Number 1
Make sure you know the ins and outs of the Lounge Host role. Brush up on your customer service skills and be ready to showcase how you can create a welcoming atmosphere for guests. We want to see your personality shine through!
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers all day, it’s crucial to demonstrate that you can engage with them effectively. We recommend role-playing with a friend to get comfortable.
✨Tip Number 3
Show us your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks at once. This will help us see that you can thrive in a fast-paced environment like Heathrow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Lounge Host – Heathrow Lounges, Premium Service
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've made customers feel welcome and valued in the past!
Keep It Clear and Concise:When writing your application, keep your language straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Lounge Host role.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities of greeting customers and serving food and beverages – it’ll make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BaxterStorey
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Lounge Host at Heathrow involves. Familiarise yourself with the key responsibilities like greeting customers and serving food. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples from your past experiences. Think of specific situations where you provided excellent service or handled difficult customers. This will show that you can thrive in a fast-paced environment.
✨Practice Multitasking Scenarios
Given the nature of the job, it’s crucial to showcase your ability to multitask. Prepare for questions that might ask how you would handle multiple customers at once or manage orders while keeping the lounge tidy. Practising these scenarios can give you an edge.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
