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- Tasks: Provide 5-star service to guests in the British Airways Lounges.
- Company: Join BaxterStorey, a leader in hospitality with a focus on inclusivity.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Why this job: Be part of a dynamic team and create memorable experiences for travellers.
- Qualifications: Passion for food and customer service; previous experience is a plus.
- Other info: Flexible hours, career progression, and a commitment to diversity and inclusion.
The predicted salary is between 11 - 16 £ per hour.
Company Description
Lounge Host, BA Lounges - Full Time 37.5hrs Heathrow Airport £13.85 per hour. Hours of work - You will be required to work a mixture of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours.
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Your task will be to uphold our high standards by making sure that our customers get a great experience. That means being smart, cheerful and approachable, keeping counters and displays in tip-top condition, clearing tables promptly, and making sure BA specifications and guests' expectations are met on every shift.
Responsibilities:
- Ensure that customers are given a prompt and efficient service
- Assist in the preparation of food and snacks
- Keep the kitchen and restaurant areas in a clean and tidy state at all times
- Provide a friendly, efficient and hygienic service to all customers
Please note that this role is based at an international airport and therefore successful applicants will require photographic ID and pass a basic disclosure which we will apply for. In order to obtain an airside pass we will need verifiable evidence of your past 5 years of work/education history.
Qualifications:
- Have a contagious passion for food and/or customer service
- You draw satisfaction from working within a collaborative and inclusive team environment
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry, is often a plus
- Some knowledge of food safety and sanitation practices
- Works according to the BaxterStorey core values
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
Lounge Host - British Airways Lounges T5B employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host - British Airways Lounges T5B
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's values and think about how you can align with them. Show us that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you'll be the face of our operation. Role-play scenarios with friends or family to get comfortable with handling different customer interactions.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows us you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Lounge Host - British Airways Lounges T5B
Some tips for your application 🫡
Show Your Passion: Let your love for food and customer service shine through in your application. We want to see that contagious passion you have for creating great experiences!
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in food service. We’re looking for those who can adapt and thrive in a busy environment, so showcase your skills!
Be Yourself: Don’t be afraid to let your personality come through in your written application. We value individuality and want to know what makes you unique and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our amazing team!
How to prepare for a job interview at BaxterStorey
✨Know the Company
Before your interview, take some time to research BaxterStorey and their values. Understanding their commitment to hospitality excellence and their focus on training and development will help you align your answers with what they’re looking for.
✨Show Your Passion
As a Lounge Host, having a contagious passion for food and customer service is key. Be ready to share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.
✨Demonstrate Team Spirit
BaxterStorey values collaboration, so be prepared to discuss how you work well in a team. Share stories that highlight your ability to adapt to challenges and support your colleagues, showing that you can contribute positively to their inclusive environment.
✨Prepare for Practical Scenarios
Expect questions or scenarios related to food safety and customer service. Brush up on your knowledge of hygiene practices and think about how you would handle common situations in a busy lounge setting, ensuring you convey your solution-oriented mindset.
