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- Tasks: Serve food and beverages, greet passengers, and manage lounge areas.
- Company: BaxterStorey creates exceptional hospitality experiences in partnership with British Airways.
- Benefits: Enjoy 28 days holiday, birthday off, free parking, and discounts via Perkbox.
- Why this job: Join a vibrant team at Heathrow, delivering world-class service in a dynamic environment.
- Qualifications: Strong communication skills, teamwork, and ability to thrive under pressure required.
- Other info: Rotating shifts; must have a checkable 5-year history for airport access.
The predicted salary is between 22000 - 28000 £ per year.
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Join to apply for the Lounge Host – British Airways Lounges role at BaxterStorey
British Airways Concorde Lounge Host/Waiting Staff
£28,099.50 per annum
Company Description
British Airways Concorde Lounge Host/Waiting Staff
£28,099.50 per annum
37.5 hours per week
For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.
We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy, and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Come be a part of the food revolution!
Job Description
BaxterStorey/British Airways partnership
£14.41 per hour, *£18.01 per hour paid for overtime (*qualifying terms apply)
Quick start potential!!!
We supply the catering services within the British Airways Lounges and are looking for Experienced Front of House team members/waiting staff to join our team.
Working in the fast paced and exciting Heathrow Airport estate, no two days are the same, but this role provides a rewarding experience working alongside a fabulous, friendly, and experienced team. Our mantra is to ensure each, and every passenger is provided with the best possible hospitality experience at any given time.
Responsibilities Include
- Serving Customers Food & Beverages (including alcohol), utilising your charm and attention to detail to deliver a world class passenger experience.
- Greeting Passengers as they enter the lounge, you’ll be the first impression and beginning of the world class Concorde Lounge experience. You’ll need a warm and welcoming personality, excellent communication skills and a flair for teamwork.
- Managing a section: buffet, dining, bar, and lounge area, you’ll assume lead responsibility for the ongoing needs of your passengers.
- Clearing tables quickly and effectively to ensure customers have a clean area to relax in.
- Always providing excellent customer service.
MUST BE ABLE TO FOLLOW SHIFT PATTERN!
Rotating Shift – 6 days on 2 days off – 8 hours. All shifts are a combination of morning and afternoon starts.
- 04:30 Earliest start time
- 22:30 Latest finishing time
- It\’s important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those of you that drive, free car parking is provided.
Things to note: To work at the airport, you must have a checkable 5-year history (employment/education/unemployment) and proof of rights to work in the UK. If you\’ve spent more than 6 months outside of the UK within the last years, you\’ll need to apply for a PCC (police clearance certificate) via the appropriate UK based embassy.
Qualifications
Your experience and skills include:
- Ability to focus attention on passenger needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
Additional Information
THE GARNISH:
- 28 Days holiday inclusive of bank holidays
- Book your birthday off – guaranteed (extra days holiday)
- Bespoke training and development
- Pension
- Life insurance
- Monthly customer recognition awards
- Discounts available from Perkbox app, from high street shops to holidays and cinemas
- Selected free food/beverages on duty
- On-site free parking
We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.
Ready to be fuelled? Apply today.
Find out more about us at www.baxterstorey.com
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Design, Art/Creative, and Information Technology
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Industries
Food and Beverage Services
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Lounge Host - British Airways Lounges employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host - British Airways Lounges
✨Tip Number 1
Familiarise yourself with British Airways' values and customer service standards. Understanding their commitment to providing a world-class experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles, especially in fast-paced environments. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service.
✨Tip Number 3
Prepare to discuss your ability to work as part of a team. Since this role requires collaboration, think of instances where you've successfully worked with others to achieve a common goal.
✨Tip Number 4
Be aware of the shift patterns and the importance of punctuality in this role. Showing that you understand the demands of the job and are flexible with your availability can set you apart from other candidates.
We think you need these skills to ace Lounge Host - British Airways Lounges
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Lounge Host position. Tailor your application to highlight relevant experience and skills that match what BaxterStorey is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the British Airways Lounges that excite you and how your background makes you a great fit for the team.
Highlight Relevant Experience: In your CV, focus on previous roles in hospitality or customer service. Use bullet points to clearly outline your achievements and responsibilities, especially those that demonstrate your ability to work under pressure and provide excellent service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in a customer-facing role like this one.
How to prepare for a job interview at BaxterStorey
✨Show Your Hospitality Skills
As a Lounge Host, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your interpersonal skills and any relevant experience in hospitality.
✨Demonstrate Teamwork
This role requires working closely with a team. During the interview, discuss your experiences collaborating with others, especially in fast-paced environments. Emphasise your ability to support colleagues and contribute to a positive team atmosphere.
✨Prepare for Shift Patterns
Since the position involves rotating shifts, be ready to discuss your flexibility and willingness to work varied hours. Mention any previous experience you have with shift work and how you manage your time effectively.
✨Research British Airways and BaxterStorey
Familiarise yourself with both British Airways and BaxterStorey. Understanding their values, mission, and the specific services they offer will help you tailor your responses and show genuine interest in the role.
