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- Tasks: Greet customers and ensure a 5-star experience in the British Airways Lounge.
- Company: BaxterStorey offers exciting career opportunities across various industries with a focus on hospitality excellence.
- Benefits: Enjoy flexible hours, bespoke training, discounts, free meals, and a birthday holiday.
- Why this job: Join a vibrant team, gain valuable skills, and climb the career ladder in a dynamic environment.
- Qualifications: No experience needed, just a passion for customer service and good food.
- Other info: This role requires ID verification and a basic disclosure due to airport security.
If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.
We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.
Whenever customers visit the British Airways Lounge at Edinburgh Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.
What will you be doing as a Lounge Host:
- Your task will be to uphold our high standards by making sure that our customers get a great experience. That means being smart, cheerful and approachable, keeping counters and displays in tip-top condition, clearing tables promptly, and making sure BA specifications and guests’ expectations are met on every shift.
- Ensure that customers are given a prompt and efficient service.
- Assist in the preparation of food and snacks.
- Keep the kitchen and restaurant areas in a clean and tidy state at all times.
- Provide a friendly, efficient and hygienic service to all customers.
Qualifications:
You don’t need any experience just an appetite for excellent customer service, an eye for detail, an appreciation for good food and the rest we can teach you.
Additional Information:
Alongside working with the best teams, we also offer great benefits alongside your career as a Lounge Host, which include:
- Bespoke training and development.
- Opportunities for progression across the UK, Ireland and Europe, most of our managers have been internally progressed and developed.
- 20 days holiday, increasing with length of service.
- Birthday holiday.
- Apprenticeship (development journey) opportunities.
- Discounts available on the high street shops, holidays, gyms and cinemas.
- Recognition scheme.
- Wellbeing assistance.
- Free meals whilst on shift.
- Pension.
This role is a mix of both early and late shifts, 37.5hrs per week, 5 days out of 7. We are open seven days per week and bank holidays.
Please note that this role is based at an international airport and therefore successful applicants will require photographic ID and pass a basic disclosure. In order to obtain an airside pass we will need verifiable evidence of your past 5 years of work/education history.
Lounge Host - British Airways Lounge Edinburgh employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host - British Airways Lounge Edinburgh
✨Tip Number 1
Familiarise yourself with British Airways' service standards and values. Understanding what they expect from their Lounge Hosts will help you align your approach during the interview and demonstrate that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role requires a friendly and efficient service, being able to showcase your ability to handle different customer interactions will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of BaxterStorey or British Airways. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your flexibility and availability during the interview. Since the role involves early and late shifts, showing that you can adapt to varying schedules will demonstrate your commitment to the position.
We think you need these skills to ace Lounge Host - British Airways Lounge Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what BaxterStorey is looking for in a Lounge Host. Highlight your customer service skills and any relevant experiences that align with their expectations.
Tailor Your CV: Make sure your CV reflects your enthusiasm for customer service and attention to detail. Include any previous roles where you demonstrated these skills, even if they are not directly related to hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for providing excellent service. Mention why you want to work at the British Airways Lounge specifically and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at BaxterStorey
✨Show Your Customer Service Skills
As a Lounge Host, you'll be the face of the operation. Make sure to highlight any previous experience in customer service, even if it's informal. Demonstrating your ability to be friendly, approachable, and professional will set you apart.
✨Dress to Impress
First impressions matter! Dress smartly and maintain a professional appearance for your interview. This reflects your understanding of the high standards expected in the hospitality industry.
✨Know the Company
Research BaxterStorey and their values. Understanding their commitment to training and development can help you articulate why you're excited about the opportunity and how you align with their mission.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or maintaining cleanliness. Think of examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
