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- Tasks: Provide 5-star hospitality and create a welcoming atmosphere for guests.
- Company: Join BaxterStorey, a leader in innovative hospitality at Heathrow Airport.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Previous customer service experience and a friendly, approachable attitude.
- Other info: Flexible shifts, career progression, and a commitment to inclusivity.
The predicted salary is between 28000 - 32000 £ per year.
Location: Heathrow Airport, Terminal 5
Salary: £14.41
Hours of work: 37.5 hrs per week
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours.
It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those of you who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre-employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK based embassy.
Benefits:
- 28 Days holiday, including bank holidays
- Birthday holiday
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to an employee assistance programme
- Cycle to work scheme
If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.
We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!), and we offer over 500 courses across our business, from NVQ qualifications to our award winning Chef Academy, supporting you whether you're starting or developing your skills as a lounge host.
Whenever customers visit the British Airways Lounges at Heathrow Airport, you'll be there as a lounge host to greet them with 5 star, BaxterStorey service. Friendly, confident and professional, you'll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.
Job Description:
- To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to the management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhering to dress code policies.
- Demonstrate excellence.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications:
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
- Willingness to learn and progress.
- Be honest and trustworthy.
- Team player.
- Respectful.
- Flexible.
- Adaptable.
- Possess cultural awareness and sensitivity.
- Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team's careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Join us and bring your unique perspective to our team.
Lounge Host employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host
✨Tip Number 1
Get to know the company! Research BaxterStorey and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent BaxterStorey’s high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Lounge Host
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous customer service roles or hospitality experience that aligns with what we’re looking for in a Lounge Host.
Showcase Your Skills: Use specific examples to demonstrate your communication and multitasking abilities. We love seeing how you’ve handled challenges in the past, especially in fast-paced environments like cafes or restaurants.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at BaxterStorey
✨Know the Role Inside Out
Before your interview, make sure you understand the Lounge Host role thoroughly. Familiarise yourself with the key responsibilities like greeting customers, serving food, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to handle complaints and create a welcoming atmosphere, as these are crucial for a Lounge Host.
✨Dress to Impress
First impressions matter! Make sure you adhere to the dress code policies mentioned in the job description. Dressing smartly not only shows respect for the interview process but also reflects your understanding of the hospitality industry’s standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the training opportunities or how the team fosters a positive work environment. This demonstrates your enthusiasm for the role and your desire to grow within the company.
