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- Tasks: Lead a team to deliver exceptional hospitality experiences for passengers.
- Company: Join BaxterStorey, a leader in high-end hospitality.
- Benefits: Enjoy competitive pay, training opportunities, and discounts on various services.
- Why this job: Be part of a dynamic team that values creativity and collaboration.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 32900 - 49200 £ per year.
We are BaxterStorey, seeking a Lounge Supervisor who supports their team to deliver exceptional experiences for passengers. This role focuses on coordinating impeccable service, driving continuous improvement, and maintaining a high standard of hospitality.
Benefits:
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
- Plus other listed benefits
Job Description:
As our Lounge Supervisor, you'll be the driving force behind delivering a seamless, high-end hospitality experience for our passengers. You will:
- Lead & Motivate – Inspire your team to exceed guest expectations
- Deliver Excellence – Ensure top-tier service and presentation standards
- Manage Operations – Oversee smooth lounge functionality and staff training
- Innovate & Improve – Implement new ideas to enhance guest satisfaction
Qualifications:
What We're Looking For:
- Proven experience in hospitality, catering, or lounge management
- Strong leadership & people management skills
- A passion for delivering 5-star customer service
- Ability to thrive in a fast-paced environment
- Knowledge of health & safety and food safety standards
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
Lounge Supervisor - British Airways Lounges Terminal 5, Full Time in London employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Supervisor - British Airways Lounges Terminal 5, Full Time in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's values and mission. This way, you can tailor your answers to show how you fit right in with their vision of delivering exceptional hospitality.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved service standards. We want to hear about your experiences that showcase your ability to lead and inspire others.
✨Tip Number 3
Be ready to discuss innovation! BaxterStorey is all about continuous improvement, so come prepared with ideas on how you could enhance guest satisfaction in the lounge. Show them you're not just a follower but a trailblazer!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at BaxterStorey. Don’t miss out on this opportunity!
We think you need these skills to ace Lounge Supervisor - British Airways Lounges Terminal 5, Full Time in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for delivering top-notch service shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for guests.
Highlight Your Leadership Skills: As a Lounge Supervisor, you'll be leading a team, so make sure to emphasise your leadership experience. Talk about times when you've motivated your team or improved service standards, showing us that you can inspire others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, brush up on your knowledge of hospitality standards and customer service excellence. Familiarise yourself with BaxterStorey's values and how they align with your own experiences in lounge management.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've motivated a team or improved service in previous roles. Highlight your ability to inspire others and drive continuous improvement, as this is key for the Lounge Supervisor position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss challenges you've faced in fast-paced environments and how you overcame them. This will show your potential employer that you can manage operations smoothly and handle any issues that arise.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company culture. Inquire about training opportunities or how they implement new ideas to enhance guest satisfaction, showing that you're eager to contribute.
