At a Glance
- Tasks: Provide 5-star hospitality and create a welcoming atmosphere for guests.
- Company: Join BaxterStorey, a leader in inclusive hospitality at Heathrow Airport.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Flexible shifts with free parking and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team and make every guest's experience exceptional.
- Qualifications: Customer service experience and a friendly, approachable attitude are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Heathrow Airport, Terminal 5
Salary: £14.62
Hours of work: 37.5
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours.
It is important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre-employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK based embassy.
Benefits:
- 28 Days holiday, including bank holidays
- Birthday holiday
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to an employee assistance programme
- Cycle to work scheme
Job Description:
To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently.
- Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish.
- Clean and sanitise tables, counters, and service areas regularly.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to the management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhering to dress code policies.
- Demonstrate excellence.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications:
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
BaxterStorey is proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality. Join us and bring your unique perspective to our team.
Lounge Host - British Airways Lounges, First Class in London employer: BaxterStorey
BaxterStorey is an exceptional employer, offering a vibrant work culture at Heathrow Airport that prioritises employee wellbeing and professional growth. With benefits such as 28 days of holiday, bespoke training opportunities, and a commitment to inclusivity, we foster an environment where every team member can thrive while delivering a 5-star hospitality experience to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host - British Airways Lounges, First Class in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a top-notch experience, think of examples from your past jobs where you went above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a hospitality role where presentation is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that suit you!
We think you need these skills to ace Lounge Host - British Airways Lounges, First Class in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Lounge Host position. Highlight any relevant experience in customer service, especially in hospitality settings, and demonstrate how you can provide that 5-star level of service we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for attention to detail, so make sure there are no typos or errors!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at BaxterStorey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lounge Host role. Familiarise yourself with the key responsibilities like providing 5-star hospitality and handling customer complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved complaints or created a welcoming atmosphere, as these will resonate well with the interviewers.
✨Dress to Impress
Adhering to dress code policies is crucial in this role. For your interview, opt for smart attire that reflects the professional environment of British Airways. This shows that you take the opportunity seriously and understand the importance of presentation in a hospitality setting.
✨Prepare for Practical Scenarios
Expect situational questions during your interview. Practice how you would handle various scenarios, such as dealing with a difficult customer or managing multiple tasks at once. This will demonstrate your ability to think on your feet and maintain a positive work environment under pressure.
