At a Glance
- Tasks: Provide 5-star hospitality, greet customers, and ensure a welcoming atmosphere.
- Company: Join BaxterStorey, a leader in inclusive hospitality at Heathrow Airport.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Flexible shifts with free parking for drivers and a commitment to diversity.
- Why this job: Be part of a dynamic team and make every customer's experience exceptional.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Heathrow Airport, Terminal 5
Salary: £14.62
Hours of work: 37.5
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours.
It is important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre-employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK based embassy.
Benefits:
- 28 Days holiday, including bank holidays
- Birthday holiday
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to an employee assistance programme
- Cycle to work scheme
Job Description:
To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently.
- Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish.
- Clean and sanitise tables, counters, and service areas regularly.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to the management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhering to dress code policies.
- Demonstrate excellence.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications:
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
BaxterStorey is proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality. Join us and bring your unique perspective to our team.
Lounge Host - 5-Star Hospitality at Heathrow in London employer: BaxterStorey
BaxterStorey is an exceptional employer, offering a vibrant work culture at Heathrow Airport that prioritises employee wellbeing and development. With generous benefits including 28 days of holiday, bespoke training opportunities, and a commitment to inclusivity, we foster an environment where every team member can thrive and contribute to delivering a 5-star hospitality experience. Join us to be part of a supportive team that values your unique perspective and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host - 5-Star Hospitality at Heathrow in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BaxterStorey. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Lounge Host. Remember, they want to see your personality shine through, so don’t be afraid to let your friendly side show!
✨Tip Number 3
Dress to impress! Since this is a 5-star hospitality role, make sure you look the part. Choose smart attire that reflects the professionalism expected at Heathrow. First impressions count, and you want to show them you’re ready to represent their brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Lounge Host role.
We think you need these skills to ace Lounge Host - 5-Star Hospitality at Heathrow in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and customer service. A warm and friendly tone can make a great first impression.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service, especially in cafés, hotels, or restaurants. We love seeing how your past roles have prepared you for being a Lounge Host, so connect the dots for us!
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check everything before hitting send! This shows us that you take pride in your work and care about the little things.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lounge Host inside out. Familiarise yourself with the key responsibilities like customer service, food safety, and maintaining a clean environment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Lounge Host, you'll be interacting with customers all day. Prepare examples from your past experiences where you've provided excellent customer service or resolved complaints effectively. This will demonstrate your ability to handle the fast-paced environment and keep guests happy.
✨Dress to Impress
Since this role requires adherence to a dress code, make sure you arrive looking sharp and professional. This not only shows respect for the company but also gives a great first impression. Remember, you're aiming for that 5-star hospitality vibe right from the start!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they ensure a positive work environment. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
