Hospitality Assistant Manager in London

We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service. As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity, with ongoing training to ensure you have the skills and knowledge to thrive in your role while maintaining work-life balance.

To work alongside Client Centre Manager to develop the Hospitality department, specifically Client Centre, implementing improvements and adjustments where necessary.

• Support in the delivery of smooth and efficient daily running of the Client Centre.
• Be a presence and lead by example on the floor and client focused, striving to drive the standards up of the department ensuring a high standard of service and engagement with clients.
• Assist in stock take as required.
• Assist the department in working towards/exceeding budget and achieving departmental financial targets/forecasts by maximising revenue throughout the department.
• Demonstrate an understanding of cost control and managing ways of working in order to minimise costs.
• Make a continuous assessment of the performance of all staff under supervision in order to establish training needs and development potential with Management.
• Maintain a positive working culture alongside Portico (Reception team) within the Conference and Client Services as well as the back of house (BOH) teams and WSH team onsite.
• Oversee the delivery and service of food and beverage products to ensure highest quality at all times delivered to our clients.
• Review daily and future bookings and cascade via team briefings the daily business review and deliverance thereof.
• Endeavour to anticipate the client’s every need, taking the initiative and demonstrating the utmost attention to detail. Ensure that customers receive a prompt and efficient service, and expectations are consistently exceeded.
• Monitor client feedback, handle complaints and resolve issues with action plans in a timely manner.
• Ensure due diligence records are completed accurately and on time and filed for future reference.
• Ensure that the location meets statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures by completing risk assessments to ensure all is adhered to such as allergen policies.
• Monitor breakages of equipment/service stock and complete monthly equipment and environment conditions reviews and ensure all is maintained and in good working order.

Qualifications

• Essential: Experience in Hospitality/Fine dining/Food & Beverage/Client services.
• Strong leadership and team management abilities.
• Excellent client service and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Strong organisational and multitasking skills.
• Desirable: Knowledge and/or qualifications in Food, Health & Safety.

For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our team’s careers. “Better” is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!

BaxterStorey Values:

• ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.