At a Glance
- Tasks: Support EPOS systems and ensure data accuracy across multiple locations.
- Company: Join a leading catering business known for innovation and exceptional service.
- Benefits: 28 days holiday, free meals, bespoke training, and discounts on various services.
- Other info: Inclusive environment that values diversity and supports personal development.
- Why this job: Shape a new role while contributing to a dynamic team in the hospitality industry.
- Qualifications: Team player with good communication skills and attention to detail.
The predicted salary is between 22950 - 28050 £ per year.
This is a brand new role for us, so the individual will have scope to shape and develop within the nature of the role. Please note, this role is based 5 days per week onsite and a 9 - 12 months fixed-term contract.
We currently have an exciting opportunity for an EPOS Support Administrator, reporting to the Operations and Projects Coordinator. The EPOS Support Administrator will assist with supporting the mobilisation preparation implementation and ongoing of the product databases across the EPOS systems. Ensuring data accuracy and integrity is very important, as well as a consistent standardised product hierarchy across all locations.
We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.
Job Description
- Reporting to and supporting the Operations and Projects Coordinator.
- Assisting with elements of EPOS mobilisation and setup and communicate new business units to other teams as part of the site mobilisation process related to systems.
- Data Entry and maintaining records for products, cost prices, selling prices, barcodes, recipes, Nutritics link, etc.
- Ensure all products are maintained up to date with all attributes required.
- Involved in providing support to operations, estate wide, including till mapping and uploading price changes in the systems.
- Liaise with onsite all Operations teams to gain knowledge of product/price setup requirements for the client.
- Ensure client EPOS system is built and configured to specification within the allocated timescales.
- Setup and maintenance of business units on Kanpla, inclusive but not exhaustive of: Till updates, menu updates and till button mapping; client requests for additional products, price changes and any other adjustments.
- Support Operations team with any required training on the EPOS system and assist with additional ad hoc requests that come in from Operational Managers.
- Involved in the implementation and reporting output with Kanpla across, and Reporting using Power BI, where applicable.
- Assist with maintenance and monitor performance of Kanpla data & corresponding PowerBi data.
- Voucher distribution to app/client and App updates.
- Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients.
- Ensure all training courses are completed at all times, avoiding overdue deadlines and take responsibility for contributing towards your own development with the guidance of your line manager and/or relevant mentor.
- To show commitment to the WSH values: Passionate, Collaborative and Proud in all aspects of your role.
Qualifications
- Essential
- Ability to work as a team player, customer focused manner and a commitment to delivering excellent service.
- Good time management, organisation and prioritisation skills as the job requires the applicant to work on multiple contracts simultaneously.
- Ability to communicate clearly using the phone, Teams, face to face and email.
- Good working knowledge of the Microsoft Office Suite (Word, Excel etc).
- Very good eye for detail and a healthy obsession for delivering accuracy.
- Desirable
- General knowledge of EPOS systems and the operation of EPOS systems within Hospitality.
- Experience in a similar role previously.
- Previous experience of Power BI or other reporting system.
Additional Information
- Benefits:
- 28 Days holiday including bank holidays.
- Plus your birthday off.
- 3 volunteering days.
- 3 days grandparent leave.
- 24 week's enhanced maternity leave.
- Secondary carer leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke training and development opportunities.
- Apprenticeships opportunities for all experience levels.
- Pension and life insurance.
- Discounts available from Perkbox app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.
EPOS Support Administrator - London employer: BaxterStorey
Join our dynamic team in Biggleswade as a Kitchen Porter, where we prioritise employee well-being and growth. Enjoy free meals during your shift, bespoke training opportunities, and access to apprenticeships that cater to all experience levels, all within a supportive work culture that values your contributions. With additional perks like discounts through our Perkbox app, we strive to create a rewarding and meaningful workplace for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS Support Administrator - London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace EPOS Support Administrator - London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at BaxterStorey
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at BaxterStorey. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
