At a Glance
- Tasks: Supervise and train a dynamic team while ensuring exceptional customer service.
- Company: Join BaxterStorey, a leader in hospitality with a passion for excellence.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Embrace a supportive environment that values diversity and personal growth.
- Why this job: Be part of a vibrant team creating unforgettable guest experiences every day.
- Qualifications: Previous hospitality experience and a passion for food and service are essential.
The predicted salary is between 28000 - 28000 £ per year.
Company Description
Location: Wood Green
Salary: £13.50 per hour
35 hours per week
Benefits:
- 28 Days holiday inclusive of bank holidays
- Birthday additional holiday
- 3 days volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Every interaction is an opportunity to create a lasting impression, and we're looking for individuals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself. If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description
- Supervision and Training: recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous experience within the hospitality industry
- Have a contagious passion for food and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality.'
Cafe Supervisor - Monday to Friday - London employer: BaxterStorey
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a supportive and inclusive work environment in the heart of London. With generous benefits such as 28 days of holiday, bespoke training opportunities, and a strong commitment to work-life balance, employees are empowered to thrive both personally and professionally while delivering outstanding hospitality experiences. Join us to be part of a vibrant culture that celebrates diversity and fosters growth, making every day at work a rewarding journey.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Supervisor - Monday to Friday - London
✨Tip Number 1
Get to know the company culture before your interview. Check out BaxterStorey's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! If you have questions or want to express your enthusiasm, drop an email or connect on LinkedIn. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your passion for hospitality right from the start!
We think you need these skills to ace Cafe Supervisor - Monday to Friday - London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for food and customer service. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences.
Tailor Your Application:Make sure to customise your application to fit the Cafe Supervisor role. Highlight relevant skills and experiences that align with the job description. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We value effective communication, so make sure your application reflects your ability to convey ideas simply and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you understand BaxterStorey's values and mission. Familiarise yourself with their approach to hospitality and customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Experience
Be ready to discuss your previous experience in the hospitality industry. Highlight specific examples where you've supervised or trained staff, managed logistics, or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Your Passion
BaxterStorey is looking for individuals who have a contagious passion for food and customer service. Share stories that reflect your enthusiasm for creating memorable guest experiences. Let your personality shine through, as they value positivity and creativity in their team.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their training programmes, how they foster a collaborative atmosphere, or their approach to sustainability. Asking questions shows that you’re engaged and serious about the role, plus it gives you a chance to see if the company is the right fit for you.
