At a Glance
- Tasks: Supervise and train a vibrant team in a bustling café environment.
- Company: Join a leading hospitality company committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, free meals, and generous holiday allowances.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference in customer experiences while developing your leadership skills.
- Qualifications: Passion for food and customer service with previous hospitality experience.
The predicted salary is between 28000 - 28000 £ per year.
Location: Wood Green
Salary: £13.50 per hour, 35 hours per week
Benefits:
- 28 Days holiday inclusive of bank holidays
- Birthday additional holiday
- 3 days volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Job Description:
- Supervision and Training: Recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Previous experience within the hospitality industry
- Have a contagious passion for food and customer service
- Draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
Equality, Diversity & Inclusion:
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. To support our commitment, we have set an ED&I ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Cafe Supervisor - Monday to Friday in London employer: BaxterStorey
BaxterStorey is an exceptional employer, offering a vibrant work culture in Wood Green that prioritises employee wellbeing and development. With generous benefits such as 28 days of holiday, bespoke training opportunities, and a commitment to equality and inclusion, we empower our Cafe Supervisors to thrive both personally and professionally while enjoying the satisfaction of leading a passionate team in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Supervisor - Monday to Friday in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BaxterStorey. Check out their social media and website to understand their values and what they stand for. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in hospitality aligns with the role of Cafe Supervisor. Be ready to share specific examples that showcase your skills.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in the hospitality industry where presentation is key. A neat appearance shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Cafe Supervisor position.
We think you need these skills to ace Cafe Supervisor - Monday to Friday in London
Some tips for your application 🫡
Show Your Passion:Let your love for food and customer service shine through in your application. We want to see that contagious passion you have for the hospitality industry, so don’t hold back!
Tailor Your CV:Make sure your CV highlights relevant experience in supervising and training staff. We’re looking for someone who can lead a team effectively, so showcase those skills clearly.
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate effective communication, so make sure your message is clear and reflects your organisational abilities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, brush up on your knowledge of the hospitality industry. Familiarise yourself with common challenges faced in cafes and how to address them. This will show that you’re not just passionate about food and customer service, but also well-informed.
✨Showcase Your Leadership Skills
As a Cafe Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully trained or supervised staff. Highlight your ability to set clear expectations and provide constructive feedback, as this is crucial for maintaining high performance.
✨Customer Service is Key
Be ready to discuss how you handle customer inquiries and complaints. Share specific instances where you turned a negative experience into a positive one. This will demonstrate your commitment to fostering positive relationships and ensuring customer satisfaction.
✨Embrace Diversity and Inclusion
Familiarise yourself with the company's commitment to equality, diversity, and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment in the cafe. Showing that you value diverse perspectives will resonate well with the interviewers.
