At a Glance
- Tasks: Lead a dynamic catering operation and inspire your team to deliver exceptional food experiences.
- Company: Join a forward-thinking hospitality company that values inclusivity and growth.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Be part of a diverse team committed to excellence and sustainability.
- Why this job: Make a real impact in the food revolution while developing your career.
- Qualifications: Experience in catering management and a passion for healthy food is essential.
The predicted salary is between 47000 - 47000 £ per year.
Company Description
Location: West Drayton
Salary: up to 47k
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Are you a passionate and commercially driven catering professional who thrives on delivering exceptional food experiences and outstanding service standards? Our client is seeking an experienced General Manager to lead a high-profile catering operation, overseeing three distinct catering outlets alongside an exclusive hospitality service. This is an exciting opportunity for a hands-on leader who is passionate about nutritious, healthy food and committed to delivering excellence through strong operational management.
We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description
As General Catering Manager, you will take full responsibility for the day-to-day management, performance, and continuous improvement of the catering operation. You will lead from the front, inspiring your team to deliver exceptional customer experiences while maintaining the highest standards of food quality, service, compliance, and financial performance.
The successful candidate will have a strong focus on service excellence, stakeholder engagement, and operational efficiency, ensuring all contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently achieved and exceeded.
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance
Qualifications
- Have a contagious passion for food and customer service
- Proven experience in a senior catering or hospitality management role
- A genuine passion for healthy eating, nutrition, and quality food delivery
- Demonstrable success in delivering against SLAs, KPIs, and financial targets
- Excellent leadership and people management skills
- Strong commercial awareness and business acumen
- Outstanding communication and stakeholder management abilities
- Knowledge of food safety legislation and compliance requirements
- The ability to work in a fast-paced environment while maintaining exceptional standards
Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.
Locations
General Manager - Catering & Hospitality - Sipson in London, West Drayton employer: BaxterStorey
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a supportive and inclusive work culture in West Drayton. With generous benefits such as 28 days of holiday, bespoke training opportunities, and a commitment to work-life balance, employees are empowered to thrive both personally and professionally. Join us to be part of a dynamic team that values creativity, collaboration, and a passion for delivering outstanding food experiences.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Catering & Hospitality - Sipson in London, West Drayton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BaxterStorey. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BaxterStorey
Don't be shy about reaching out to BaxterStorey directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Catering & Hospitality - Sipson in London, West Drayton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BaxterStorey and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BaxterStorey
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
