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For Companies At a Glance
- Tasks: Supervise and train catering staff while ensuring top-notch food quality and customer service.
- Company: Join BaxterStorey, a leader in the hospitality industry with a focus on excellence.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke development training.
- Why this job: Make a real impact in hospitality and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality and a passion for food and customer service are essential.
- Other info: Be part of a diverse team that values growth, learning, and community support.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Supervision and Training: Recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous experience within the hospitality industry.
- Have a contagious passion for food and customer service.
- Draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
Benefits
- 28 Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 week’s enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from Perkbox app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Additional Information
For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. Our drive and belief in our people means that we always strive to supercharge our team's careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself. If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you.
Supervisor - Isleworth employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Isleworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to supervision and customer service. Think about your past experiences and how they align with the responsibilities of the role. We want you to shine when it comes to showcasing your passion for food and hospitality!
✨Tip Number 3
Show off your organisational skills! During interviews, be ready to discuss how you've managed logistics in previous roles. Share specific examples of how you coordinated events or handled inventory to demonstrate your attention to detail.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission of delivering exceptional guest experiences.
We think you need these skills to ace Supervisor - Isleworth
Some tips for your application 🫡
Show Your Passion: Let your love for food and customer service shine through in your application. We want to see that contagious passion you have for the hospitality industry, so don’t hold back!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in supervision and training. We’re looking for specific examples that demonstrate your organisational skills and attention to detail.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use effective communication to convey your thoughts, as this reflects the concise communication we value in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you understand the responsibilities of a Supervisor in the hospitality industry. Brush up on your knowledge about food quality standards, customer service expectations, and logistics management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in supervising and training staff. Think of specific examples where you set clear expectations or provided feedback that improved performance. This will demonstrate your ability to lead a team effectively and your passion for supporting others.
✨Customer Service is Key
Since this role heavily focuses on customer satisfaction, come ready with examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to foster positive relationships and adapt to challenges, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how they measure success in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
