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- Tasks: Lead a dynamic front-of-house team to deliver exceptional customer service and maintain high standards.
- Company: Join Baxterstorey, a leading contract caterer with a focus on innovation and quality.
- Benefits: Enjoy competitive pay, 28 days holiday, free meals, and discounts on brands you love.
- Why this job: Be part of a vibrant hospitality team and make a real impact on customer experiences.
- Qualifications: Experience in customer service and strong leadership skills are essential.
- Other info: Great career development opportunities and bespoke training to help you succeed.
The predicted salary is between 28000 - 36000 £ per year.
Company Description
Location: Marl Rd, Liverpool L33, UK
Contract Type: Full time/Part Time shifts available
Shift Times of approximately 7pm - 3am.
Position / shift 1 - Monday to Friday
Position / Shift 2 - Saturday & Sunday
Salary: £13.50 per hour
Why Join Us?
- 28 days holiday (including bank holidays)
- 3 volunteering days to give back to causes you care about
- 3 days grandparent leave for those special family moments
- 24 weeks enhanced maternity leave
- Bespoke training & development opportunities
- Pension & life insurance
- Discounts on high street brands, cinema & holidays via the Perkbox App
- Wellbeing hub & access to employee assistance programme
- Free meals while at work
- Career development & HIT Apprenticeships for all experience levels
- Free Carparking
About the role:
We are seeking an enthusiastic and customer-focused Front of House Supervisor to oversee the smooth delivery of service. Working closely with the catering and kitchen teams, you'll ensure every customer enjoys a warm welcome, exceptional service, and high-quality food presentation. This is a hands‐on role, perfect for someone who thrives in a busy hospitality environment and enjoys leading a team to deliver excellence.
You will be joining Baxterstorey, one of the UK's leading contract caterers, providing fresh, innovative food services. We are a team of experienced professionals who tailor our catering service provision specifically to suit.
Our mission is simple: To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit and satisfy the unique needs of our clients.
Job Description
Key Responsibilities
- Lead and motivate the front-of-house team to deliver excellent service
- Maintain high standards of food presentation and dining area cleanliness
- Ensure all hospitality events run smoothly and professionally
- Monitor and respond to customer feedback in a positive and proactive way
- Support with ordering, stock control, and record keeping
- Uphold all food safety, allergen, and health & safety procedures
Qualifications
Candidate Profile
- Experience in a front-of-house or customer service supervisory role
- Strong leadership and people skills, with a positive and approachable manner
- Excellent communication skills, both face-to-face and written
- Well‐organised, with the ability to prioritise tasks in a busy environment
- Knowledge of food safety and allergen management procedures
- Passionate about hospitality and delivering a great customer experience
Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE We are up‐beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.
Front of House Supervisor in Huyton employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor in Huyton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Baxterstorey's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front of House Supervisor, you'll need to lead a team and interact with customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Prepare some questions for your interview! Asking about training opportunities or how they support career development shows that you're keen on growing with the company. Plus, it makes you look engaged and proactive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Front of House Supervisor in Huyton
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and commitment to delivering exceptional customer service.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our mission of providing top-notch service and creating memorable experiences.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Front of House Supervisor position. We can’t wait to hear from you!
How to prepare for a job interview at BaxterStorey
✨Know the Company Inside Out
Before your interview, take some time to research Baxterstorey. Understand their values, mission, and what makes them stand out in the catering industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to lead a team. Prepare examples from your past experiences where you've successfully motivated and managed a team. Highlight how you handled challenges and ensured excellent service, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Focus
Customer service is key in this role. Be ready to discuss how you've gone above and beyond for customers in previous positions. Share specific stories that illustrate your ability to handle feedback positively and create memorable experiences for guests.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows you're not just interested in the job, but also in how you can grow and contribute to the company’s success.