At a Glance
- Tasks: Supervise and train catering staff while ensuring exceptional guest experiences.
- Company: Join BaxterStorey, a leader in the hospitality industry with a passion for service.
- Benefits: 28 days holiday, enhanced maternity leave, free meals, and discounts on various services.
- Other info: Embrace growth in a supportive environment that values diversity and creativity.
- Why this job: Be part of a team that creates unforgettable moments and fosters a positive atmosphere.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for food and service.
The predicted salary is between 25000 - 30000 £ per year.
28 Days holiday inclusive of bank holidays. Birthday additional holiday. 24 week’s enhanced maternity leave. Secondary career leave. Wedding/commitment day leave. Free meals on shift. Pension and life insurance. Discounts available from Perkbox app, from high street shops to holidays & cinema. Access to employee assistance programme. Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description
- Supervision and Training: Recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous experience within the hospitality industry.
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Supervisor in Hounslow employer: BaxterStorey
At BaxterStorey, we pride ourselves on being an exceptional employer in the heart of hospitality excellence. With a supportive and inclusive work environment, we offer extensive benefits such as 28 days of holiday, enhanced maternity leave, and ongoing training to foster your professional growth. Join us to be part of a passionate team that values creativity, collaboration, and a commitment to delivering unforgettable guest experiences while ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Hounslow
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's social media and website. Understanding their values and vibe will help you connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for hospitality.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for food and customer service shine through. Remember, they want someone who can create unforgettable moments!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor in Hounslow
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application! We want to see how your enthusiasm for food and customer service can contribute to our team. Share specific examples of how you've created memorable experiences in the past.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in the hospitality industry. We’re looking for individuals who understand the importance of quality control and customer service, so don’t hold back on showcasing your skills!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate effective communication, so make sure your written skills reflect that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the BaxterStorey family!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you’re familiar with BaxterStorey’s values and mission. Understand their commitment to hospitality excellence and how they support their staff. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous experience in the hospitality industry. Highlight specific examples where you’ve supervised or trained a team, managed logistics, or handled customer service issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion
BaxterStorey is looking for individuals who have a contagious passion for food and customer service. Share stories that reflect your enthusiasm for creating memorable guest experiences and how you’ve gone above and beyond in previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about their training programmes, how they foster a collaborative atmosphere, or what a typical day looks like for a Supervisor.
