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- Tasks: Lead a team to deliver exceptional hospitality experiences in a vibrant lounge environment.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry with a focus on growth and inclusivity.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Why this job: Be part of a dynamic team that creates unforgettable moments for passengers every day.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 32900 - 46200 £ per year.
Company Description
40 hours per week
£15.80 an hour
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for co‑ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Lounge Supervisor who supports their team, enabling them to exceed expectations at every turn.
As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Lounge Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you.
Job Description:
As our Lounge Supervisor, you’ll be the driving force behind delivering a seamless, high‑end hospitality experience for our passengers. You will:
- Lead & Motivate – Inspire your team to exceed guest expectations
- Deliver Excellence – Ensure top‑tier service and presentation standards
- Manage Operations – Oversee smooth lounge functionality and staff training
- Innovate & Improve – Implement new ideas to enhance guest satisfaction
Qualifications:
What We’re Looking For:
- Proven experience in hospitality, catering, or lounge management
- Strong leadership & people management skills
- A passion for delivering 5‑star customer service
- Ability to thrive in a fast‑paced environment
- Knowledge of health & safety and food safety standards
Ready to elevate guest experiences and lead an outstanding team?
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY – We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE – We are up‑beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE – We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS – We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Lounge Supervisor - British Airways Lounges Terminal 5, Full Time in Hounslow employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Supervisor - British Airways Lounges Terminal 5, Full Time in Hounslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Lounge Supervisor role.
✨Tip Number 2
Prepare for the interview by researching BaxterStorey and their values. Show us how your passion for delivering exceptional experiences aligns with our mission. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve motivated a team or improved service. We want to see how you can inspire others to exceed guest expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at BaxterStorey.
We think you need these skills to ace Lounge Supervisor - British Airways Lounges Terminal 5, Full Time in Hounslow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! Share specific examples of how you've delivered exceptional service in the past. We want to see that you truly care about creating unforgettable experiences.
Tailor Your CV: Make sure your CV is tailored to the Lounge Supervisor role. Highlight your leadership skills and any relevant experience in hospitality or lounge management. We love seeing how your background aligns with our values and expectations!
Be Authentic: Don’t be afraid to show your personality in your application. We value individuality and want to get to know the real you. Use a friendly tone and express why you’re excited about the opportunity to join our team at BaxterStorey.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to us quickly and efficiently. Plus, it’s super easy to do! We can’t wait to hear from you.
How to prepare for a job interview at BaxterStorey
✨Know the Company Inside Out
Before your interview, take some time to research BaxterStorey and their values. Understand their commitment to exceptional service and how they support their team. This will not only show your enthusiasm but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Lounge Supervisor, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved service standards. Highlighting your leadership style will demonstrate that you're the right fit for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of scenarios where you've had to manage difficult situations or enhance guest satisfaction. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture, training opportunities, or how they measure success in the lounge. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
