At a Glance
- Tasks: Lead and train a dynamic hospitality team to create unforgettable guest experiences.
- Company: Join BaxterStorey, a pioneer in the hospitality industry with a passion for excellence.
- Benefits: Enjoy 28 days holiday, enhanced maternity leave, free meals, and discounts on various services.
- Other info: Embrace a culture of diversity and inclusion while building your hospitality legacy.
- Why this job: Be part of a supportive team that values growth, creativity, and genuine hospitality.
- Qualifications: Experience in hospitality, a passion for food, and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
28 Days holiday inclusive of bank holidays. Birthday additional holiday. 24 week’s enhanced maternity leave. Secondary career leave. Wedding/commitment day leave. Free meals on shift. Pension and life insurance. Discounts available from Perkbox app, from high street shops to holidays & cinema. Access to employee assistance programme. Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description- Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
- Previous experience within the hospitality industry
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Hospitality Team Leader & Training Coach in Hounslow employer: BaxterStorey
At BaxterStorey, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant and inclusive work culture that champions personal growth and development. With generous benefits such as 28 days of holiday, enhanced maternity leave, and a commitment to work-life balance, we empower our team members to thrive both professionally and personally. Join us in creating unforgettable guest experiences while enjoying unique perks and a supportive environment that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Leader & Training Coach in Hounslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a fantastic opportunity at BaxterStorey or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research BaxterStorey’s values and think about how your experience aligns with their mission of delivering exceptional guest experiences. Be ready to share specific examples of how you've exceeded expectations in past roles.
✨Tip Number 3
Show off your passion! During interviews, let your enthusiasm for hospitality shine through. Talk about what excites you about creating memorable moments for guests and how you can contribute to the team’s success.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Hospitality Team Leader & Training Coach in Hounslow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for food and customer service. We want to see how you create memorable moments for guests.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your previous experience in the hospitality industry and how it aligns with the role of Hospitality Team Leader & Training Coach. We appreciate attention to detail!
Be Clear and Concise:Use clear and effective communication in your written application. Avoid jargon and keep your sentences straightforward. We value concise communication, so make every word count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our BaxterStorey family!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, dive deep into BaxterStorey's values and mission. Understand their commitment to hospitality excellence and think about how your experience aligns with their goals. This will help you demonstrate your passion for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Hospitality Team Leader & Training Coach, you'll need to highlight your supervisory and training experience. Prepare specific examples of how you've successfully led a team, trained staff, or improved service quality in previous roles. This will illustrate your ability to foster a positive and collaborative atmosphere.
✨Be Customer-Centric
BaxterStorey places a strong emphasis on customer service. Be ready to discuss how you've handled customer inquiries or resolved issues in the past. Share stories that showcase your ability to exceed expectations and create memorable experiences for guests.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their training programmes, team dynamics, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
