Hours of work: 40hrs (4days on 2days off)
You will be required to work a combination of early and late shifts. The earliest start is 04:00 with the latest finish time of 22:30. All shifts are for 9 hours with a 30 minute break.
This is a varied role where shifts are based on the task. One shift, you may be opening the lounge by preparing breakfast and have full responsibility of the kitchen. The next shift, you may be performing house keeping duties alongside acting as a Host and food runner.
The shift hours are as follows -
- Chef04:00am to 13:00pm / 13:30pm - 22:30pm
- Host 05:00am - 14:00pm / 13:30pm - 22:30pm
It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy.
- 28 Days holiday, including bank holidays
- Birthday holiday
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to an employee assistance programme
- Cycle to work scheme
General Assistant - Aer Lingus Lounge
Company: Baxterstorey Salary: £14.33 to £14.33 an hour Hours: Full-time Location: Hounslow, TW6 1EW Job type: Permanent Posting date: 9 Nov 2026 Closing date: 9 Dec 2026
Summary
Company Description
Title: General Assistant, Full-time,
Location: Heathrow Airport, Terminal 2
Salary: £14.33
Hours of work: 40hrs (4days on 2days off)
You will be required to work a combination of early and late shifts. The earliest start is 04:00 with the latest finish time of 22:30. All shifts are for 9 hours with a 30 minute break.
This is a varied role where shifts are based on the task. One shift, you may be opening the lounge by preparing breakfast and have full responsibility of the kitchen. The next shift, you may be performing house keeping duties alongside acting as a Host and food runner.
The shift hours are as follows -
- Chef04:00am to 13:00pm / 13:30pm - 22:30pm
- Host 05:00am - 14:00pm / 13:30pm - 22:30pm
- Housekeeping 06:00am - 15:00pm / 13:30pm - 22:30pm
It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy.
Benefits
- 28 Days holiday, including bank holidays
- Birthday holiday
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to an employee assistance programme
- Cycle to work scheme
If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.
Job Description
To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere
- Take orders accurately and efficiently
- Serve food and beverages promptly, maintaining a high level of attention to detail
- Handle customer complaints and resolve issues in a professional and courteous manner
- Set up tables, chairs, and other lounge furniture and arrange them appropriately
- Clean and sanitize tables, counters, and service areas regularly
- Ensure the lounge is kept clean and tidy by clearing regularly, sweeping, mopping, and taking out rubbish
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed
- Assist in monitoring inventory / stock levels and report any shortages to the management
- Communicate effectively with team members to ensure smooth operations
- Maintain a positive work environment by fostering teamwork and cooperation
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals
- Adhering to appropriate dress code policies.
- Adhere to food safety and hygiene regulations to maintain a safe environment
- Follow proper hand hygiene procedures and maintain personal cleanliness
- Ensure the café is compliant with health and safety standards at all times
- Assist in the preparation of ingredients and mise en place for various dishes, ensuring high standards of quality, taste, and presentation are met
- Maintain a clean and organised workstation, ensuring all ingredients, utensils, and equipment are readily available and in good working condition
- To ensure the lounges, shower and toilets areas are in a clean and tidy state at all times
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment
Qualifications
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Friendly and approachable demeaner, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
General Assistant - Aer Lingus Lounge in Hounslow employer: BaxterStorey
Join our dynamic team in Biggleswade as a Kitchen Porter, where we prioritise employee well-being and growth. Enjoy free meals during your shift, bespoke training opportunities, and access to apprenticeships that cater to all experience levels, all within a supportive work culture that values your contributions. With additional perks like discounts through our Perkbox app, we strive to create a rewarding and meaningful workplace for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant - Aer Lingus Lounge in Hounslow
✨Join Medical Networks
Get involved in local and national medical associations, like the Royal College of Physicians. These networks can help you connect with mentors and colleagues who might know of openings, plus they're great for staying updated on the latest in medicine and clinical practices.
✨Attend Healthcare Conferences
Make it a habit to attend medical conferences and seminars. These events are fantastic for networking and often feature job boards where hospitals and clinics post their openings. Plus, it’s a good way to get your face recognised in the industry.
✨Leverage Your Medical School's Resources
Don’t forget to use your medical school’s career services! They usually have great connections with hospitals and clinics looking to fill full-time physician positions and can help you with mock interviews or networking events.
✨Apply Directly Through Hospital Websites
When you're ready to apply, make sure to check the careers section of hospital websites directly. Hospitals like BaxterStorey often post their job openings there first, and applying directly can sometimes give you an edge over other applicants.
Some tips for your application 🫡
Show Off Your Credentials:When applying for a physician role, make sure to highlight your medical qualifications and any special certifications you have. We want to see your medical degree, residency training, and any additional certifications that set you apart, like specialised training in paediatrics or geriatrics. Don’t leave out those all-important letters after your name!
Tailor Your CV to Medicine:Your CV should reflect your experience and skills as a doctor. Be specific about your clinical rotations, medical practice, and any research work you've done – we love seeing quantifiable impacts, so mention how you've improved patient care or led successful treatment plans.
Craft a Personal Statement with Heart:In your cover letter, let us know why you chose medicine and what drives your passion for patient care. Personal stories about transformative experiences—like a memorable patient encounter or a moment that defined your career path—can really make you shine. Remember, we're looking for someone who genuinely cares about their patients!
Demonstrate Continuous Learning:In the medical field, showcasing your commitment to continuous learning is essential. Mention any recent courses, workshops, or conferences you’ve attended, and highlight your willingness to stay updated on medical advancements. This shows us that you’re not just a physician; you're a lifelong learner, ready to adapt and grow.
How to prepare for a job interview at BaxterStorey
✨Get Clinical Knowledge Sharp
Brush up on your clinical knowledge, particularly in areas relevant to the role at BaxterStorey. Expect questions about diagnosis, treatment plans, and patient management. Be ready to discuss case studies or even do some role-playing with hypothetical patient scenarios for a more practical assessment.
✨Know Your Procedures and Protocols
Familiarise yourself with the latest procedures and protocols that are specific to the field of medicine you’re applying to. Whether it’s surgical techniques or patient care protocols, being able to discuss these confidently can really set you apart in the interview at BaxterStorey.
✨Show You're a Team Player
In the medical field, collaboration is key. Have examples ready that showcase your teamwork and communication skills. Talk about how you've worked with nurses, specialists, or other doctors in the past to provide the best care for your patients. This shows you're ready to integrate into the team at BaxterStorey.
✨Stay Current with Medical Trends
Make sure you’re clued up on the latest medical trends, research, and innovations. Not only does this prepare you for technical questions, but it also shows your passion for the field. Be ready to discuss how these trends might affect your practice at BaxterStorey.
