Hospitality Supervisor - Monday - Friday

Company Description

Full Time £29,000 Per Annum Edinburgh Monday - Friday, closed Christmas and bank holidays. Great public transport links and onsite parking. Experience preferred but not essential. Flexible shift pattern offered.

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you.

At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for someone who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a person who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

As a Hospitality Supervisor you would be working closely with your Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks. The Catering team will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

Key Responsibilities

• Team Leadership: Provide leadership and guidance to catering staff, including scheduling, training, and performance management.
• Event Coordination: Support Coordinate aspects of catering events, including setup, execution, and breakdown, ensuring adherence to client specifications and company standards.
• Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues promptly, and supporting catering orders.
• Sales: Using initiative to maximise sales, ensuring you can provide our customers with the appropriate knowledge of food items sold throughout.
• Quality Control: Oversee food presentation ensuring quality and consistency, adhering to food safety and sanitation guidelines. Keeping the catering areas and service counters clean and fully stocked. Monitoring the stock in the ambient, chilled and hot service points to keep in line with BaxterStorey health & safety food guidelines.
• Cost Management: Monitor catering expenses, including labor, supplies, and equipment, and implement cost-saving measures where applicable.
• Compliance: Ensure compliance with health and safety regulations, company policies, and local ordinances at all catering locations.
• Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance efficiency and service quality.
• Other Duties: Assist in stocktaking as required. To communicate with the service management team to ensure replenishment orders are placed in a timely and efficient manner.

Qualifications

• Excellent communication skills, internally and externally.
• Supportive team player.
• Ability to work under pressure.
• Takes the initiative to provide excellent customer service.
• The ability to work autonomously or within a team.
• Being able to adapt to different working conditions.
• Always having a positive attitude.
• To be able to solve any customer service-related problem.

Additional Information

• £29,000 Monday to Friday
• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities.
• Apprenticeships opportunities for all experience levels.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Here at BaxterStorey we have an exciting opportunity for experienced and highly motivated Event & for our highly prestigious client in the heart of the City. This role would suit an individual who thrives working in an inclusive, value-driven, dynamic, and entrepreneurial environment. This facility will host 2000+ employees, offering a food hall style restaurant, premium sandwich & beverage bar concept and an unmanned retail outlet. In addition, there is an onsite 70 Bedroom Hotel, 300 Capacity Conference Centre and a variety of different meeting rooms/spaces across campus. For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!