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- Tasks: Deliver exceptional service and ensure food quality at a brand new facility in Oxford.
- Company: BaxterStorey is a leading hospitality provider known for creating memorable experiences.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Why this job: Join a vibrant team focused on growth, inclusivity, and making a positive impact.
- Qualifications: Friendly personality, great work ethic, and some experience in food service preferred.
- Other info: Open to all backgrounds; we celebrate diversity and encourage applications from everyone.
Location: Oxford City Centre - Brand new facility
Start date: 22nd September
Salary: £13.50 per hour (Overtime extra)
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.
The role will be based at an exciting brand new Oxford university facility which will include a 500-seat concert hall and a 250-seat auditorium, as well as flexible performance and exhibition spaces for music, dance and art.
Job Description:
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Support the flow of events, including food service, beverage distribution, and guest interactions.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Friendly, outgoing personality; a people person
- Great work ethic and an even greater smile
- Good listening & verbal communication skills
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- Works according to the BaxterStorey core values
- You thrive working within a collaborative and inclusive team environment
- Good memory and attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees.
Hospitality Assistant employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with BaxterStorey's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in contributing to their culture.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and what they love about working at BaxterStorey. This insider knowledge can help you tailor your approach and show that you're proactive and genuinely interested in the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Think of scenarios where you went above and beyond to meet a customer's needs, as this aligns perfectly with the expectations for a Hospitality Assistant.
✨Tip Number 4
Showcase your adaptability and teamwork skills during any discussions. The hospitality industry thrives on collaboration, so be ready to share instances where you've successfully worked within a team to overcome challenges or improve service delivery.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Use keywords from the job description, such as 'customer-focused', 'team environment', and 'attention to detail' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the Hospitality Assistant position. Mention specific experiences that align with BaxterStorey's values, such as teamwork and creativity, to make your application stand out.
Showcase Your Soft Skills: In your application, emphasise your interpersonal skills, such as communication and problem-solving. Provide examples of how you've successfully interacted with customers or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at BaxterStorey
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about providing exceptional service and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Your People Skills
As a Hospitality Assistant, strong interpersonal skills are crucial. Be prepared to discuss how you've successfully interacted with customers in the past, handled difficult situations, and built positive relationships with clients and colleagues.
✨Highlight Your Attention to Detail
Attention to detail is key in hospitality. Provide examples of how you've ensured quality in food presentation or service standards in previous roles. This will show that you understand the importance of maintaining high standards.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training opportunities, and team dynamics at BaxterStorey. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
