Head of Hospitality

Bespoke training and development opportunities, apprenticeships for all experience levels, pension and life insurance. Discounts available from HAPI app, from high street shops to holidays & cinema. Access to employee assistance programme. Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual who strives to exceed expectations at every turn. This role involves strategic planning, leadership, and coordination to enhance guest experiences and optimise operational efficiency. The Head of Hospitality will manage all people, budgets, and resources to maintain the highest standards of service and operational excellence.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service. As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity.

Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

• Leadership and Management: Lead and manage the hospitality team, including hiring, training, and performance evaluations. Foster a positive and productive work environment, promoting teamwork and professional development.
• Guest Experience: Develop and implement strategies to enhance guest satisfaction and loyalty. Address and resolve guest complaints and feedback promptly and professionally. Monitor and analyse guest feedback to identify areas for improvement.
• Operations Management: Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning. Ensure compliance with all health, safety, and sanitation regulations. Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery. Develop and manage budgets for hospitality operations. Monitor financial performance, including revenue, expenses, and profitability. Identify cost-saving opportunities without compromising quality and service standards.
• Strategic Planning: Develop and execute strategic plans to achieve short-term and long-term business objectives. Stay updated with industry trends and innovations to enhance operational efficiency and guest experience. Collaborate with marketing and sales teams to develop promotional strategies and packages.
• Vendor and Resource Management: Negotiate and manage contracts with vendors and suppliers. Ensure the availability and quality of resources, including supplies and equipment.
• Event Coordination: Oversee the planning and execution of events, ensuring all details are managed efficiently. Work closely with clients to understand their needs and deliver exceptional event experiences.

• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Strategic thinking.
• Proficiency in hospitality management software and tools.
• Successful hospitality background in 5 star/Michelin star environment, ideally within Contract Catering.
• Intermediate Food Hygiene Certificate or above.
• Ability to display a real passion for food and customer service.
• Demonstrate analytical approach to problem solving.
• Ability to work on own initiative.
• Excellent communicator at all levels.
• Financially and commercially astute.

For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!

• ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.