Chef Manager in Hamilton

We are seeking an experienced and visionary General Manager to lead our operations in Hamilton, United Kingdom. This is a permanent position offering the opportunity to drive strategic growth, operational excellence, and organisational success. The successful candidate will be responsible for overseeing all aspects of business operations, managing teams, and delivering exceptional results whilst maintaining our commitment to core values and customer satisfaction.

• Develop and execute strategic business plans aligned with organisational objectives, ensuring sustainable growth and competitive advantage.
• Manage profit and loss (P&L) responsibilities, including budgeting, financial forecasting, and cost optimisation without compromising service quality.
• Lead, recruit, train, and develop high-performing teams across all departments; provide coaching, mentorship, and regular appraisals to foster career progression.
• Establish and maintain a culture of transparency, collaboration, and inclusivity where all team members feel valued and motivated.
• Oversee operational performance, implement process improvements, and drive efficiency across all business functions.
• Ensure compliance with all regulatory requirements, health and safety protocols, and organisational policies; embed a safety-first culture throughout the organisation.
• Build and maintain strong relationships with key stakeholders, customers, and external partners to enhance business reputation and opportunities.
• Monitor key performance indicators (KPIs) and business metrics; analyse data to inform strategic decision-making and identify areas for improvement.
• Champion innovation and stay informed of industry trends; incorporate new ideas and best practices into operational strategies.
• Manage change initiatives effectively, ensuring smooth transitions and team buy-in during organisational transformations.
• Communicate clearly and transparently with all levels of the organisation; provide regular updates on business performance and strategic direction.

Qualifications Required Skills and Experience:

• Proven experience in a general management or senior leadership role, commensurate with the responsibilities of this position.
• Demonstrated expertise in P&L management, financial analysis, and business planning.
• Strong people management and leadership skills with the ability to inspire, motivate, and develop high-performing teams.
• Excellent analytical and problem-solving abilities; capability to make decisive decisions in complex situations.
• Proficiency in operational management and process improvement methodologies.
• Strong communication skills (written and verbal) with the ability to engage effectively with diverse audiences.
• Experience in stakeholder management and relationship building.
• Knowledge of compliance, regulatory requirements, and health and safety standards relevant to the sector.
• Project management experience and ability to manage multiple priorities simultaneously.
• Resilience and adaptability in fast-paced, dynamic environments.

Desirable Skills and Experience:

• Experience in change management and organisational transformation.
• Knowledge of business development and growth strategy.
• Familiarity with performance management systems and appraisal processes.
• Experience working within matrix or complex organisational structures.
• Background in the relevant industry sector.

Education and Certifications:

• Bachelor's degree in Business Administration, Management, or a related discipline (or equivalent professional experience).
• Professional qualifications in management, business, or finance are desirable.

Core Requirements:

• Alignment with organisational core values and commitment to inclusive, ethical business practices.
• Flexibility and willingness to adapt to evolving business needs.
• Strong organisational and time-keeping abilities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality. Join us and bring your unique perspective to our team. If you are motivated and hungry to learn, we can work together to develop your potential.