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For Companies At a Glance
- Tasks: Be the friendly face of our client, welcoming guests and handling queries with a smile.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great holiday allowance, pension contributions, life insurance, and exclusive discounts.
- Why this job: This role offers a chance to create memorable experiences while working in a supportive environment.
- Qualifications: We're looking for enthusiastic individuals with strong communication skills and a passion for customer service.
- Other info: Access excellent training opportunities and a personal helpline for support.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are currently recruiting for a part time Guest Services Host to join out team in the Belfast offices of a client in the financial services industry!
Working alongside another Guest Services Host, the successful candidate will be the first point of contact for all queries. They will also work closely with the firms staff, as well as other service partners to provide the best possible level of customer service to all.
Conveying an attitude where no request is too big and no detail is too small, the successful Guest Service Host will provide a friendly, larger than life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.
Hours: £10, 143
Salary: 16 Hours 8 – 5 Thurs & Friday
Qualifications
We are looking for a warm and enthusiastic individual with a passion for service and attention to detail. They must be willing to go above and beyond to create exception experiences for our clients. They must have strong organisational, communication skills and demonstrate a keen level of pro-activity with a range of tasks.
The ideal candidate must have a proven track record in delivering outstanding customer service, and must have had experience in a similar role.
Additional Information
What\’s in it for you?
Guest Service Host employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Host
✨Tip Number 1
Familiarise yourself with the company culture at Portico. They value hard work, dedication, and a fun working environment. Show your enthusiasm for these values during any interactions you have with them.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Be ready to share specific examples of how you've gone above and beyond for clients in previous roles, as this aligns perfectly with what they're looking for.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Being proactive is key in this role, so be prepared to talk about times when you've anticipated needs before they were expressed.
✨Tip Number 4
Make sure to convey your warm and friendly personality during any face-to-face interactions. As the first point of contact, your ability to create a welcoming atmosphere will be crucial in making a great impression.
We think you need these skills to ace Guest Service Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Guest Service Host. Pay attention to the required skills and qualifications, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any previous roles that demonstrate your organisational and communication skills. Use specific examples to showcase your ability to go above and beyond for clients.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company culture. Mention your passion for service and provide examples of how you've created exceptional experiences for customers in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are formatted neatly. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at BaxterStorey
✨Show Your Enthusiasm
As a Guest Service Host, your passion for service is key. Make sure to express your enthusiasm for the role during the interview. Share examples of how you've gone above and beyond in previous positions to create exceptional experiences for clients.
✨Demonstrate Attention to Detail
Highlight your ability to notice the little things that can make a big difference in customer service. Prepare specific examples where your attention to detail has positively impacted a guest's experience, showing that you understand the importance of every request.
✨Practice Your Communication Skills
Strong communication is crucial for this role. During the interview, practice clear and confident communication. You might even role-play common scenarios you could encounter as a Guest Service Host to showcase your ability to handle queries effectively.
✨Embrace Diversity and Inclusion
Portico values diversity, so be prepared to discuss how you embrace different perspectives and treat everyone equally. Share experiences where you've worked with diverse teams or clients, demonstrating your commitment to creating an inclusive environment.
