At a Glance
- Tasks: Welcome guests and provide exceptional service in a vibrant lounge environment.
- Company: Join BaxterStorey, a leader in hospitality with a focus on inclusivity and growth.
- Benefits: Competitive pay, flexible hours, ongoing training, and a supportive work-life balance.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 13.43 - 13.43 £ per hour.
Company Description
Service Assistant - British Airways Lounge Glasgow International Airport - Paisley
£13.43 per hour
ZERO HOURS CONTRACT
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Lounge Host who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Lounge Host who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description
We are seeking a friendly and customer-focused Lounge Host to join our team in Glasgow, United Kingdom. As a Lounge Host, you will play a crucial role in ensuring our guests have a comfortable and enjoyable experience in our exclusive lounge facilities.
- Welcome and greet guests upon arrival, ensuring a warm and inviting atmosphere
- Provide exceptional customer service, anticipating and fulfilling guest needs
- Serve food and beverages, maintaining high standards of presentation and quality
- Keep the lounge area clean, tidy, and well-stocked at all times
- Process guest requests and resolve any issues promptly and efficiently
- Collaborate with kitchen staff to ensure timely food and beverage service
- Monitor and replenish buffet items as needed
- Adhere to all health, safety, and hygiene regulations
Qualifications
- Excellent communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner
- Strong customer service orientation and a genuine desire to exceed guest expectations
- Keen attention to detail and the ability to multitask in a fast-paced environment
- Knowledge of food and beverage service practices
- Previous experience in hospitality or customer service is preferred
- High school diploma or equivalent
- Food hygiene certificate is desirable
- Ability to work flexible hours, including evenings and weekends
- Physical stamina to stand for extended periods and lift moderate weights
- A smart and well-groomed appearance
- UK Work Permit
Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.
Lounge Service Assistant - British Airways Lounge - Glasgow employer: BaxterStorey
BaxterStorey is an exceptional employer that prioritises genuine hospitality and employee development, making it a fantastic place to work as a Lounge Service Assistant at the British Airways Lounge in Glasgow. With a strong commitment to inclusivity and diversity, we foster a collaborative work culture where every team member is valued and supported in their growth. Our focus on work-life balance and ongoing training ensures that you can thrive both personally and professionally while delivering unforgettable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Service Assistant - British Airways Lounge - Glasgow
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at BaxterStorey and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Lounge Service Assistant - British Airways Lounge - Glasgow
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at BaxterStorey that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at BaxterStorey.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at BaxterStorey get a sense of who you are beyond your experience!
How to prepare for a job interview at BaxterStorey
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at BaxterStorey and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
