Lounge Host - British Airways Lounges at Glasgow Airport

Location: Glasgow Airport

Salary: £13.43

Hours of Work: 37.5 hours per week

Shift Pattern: Combination of early (starting 04:30) and late shifts (ending 22:30). All shifts are 8 hours long. Please ensure you live within a commutable distance or have car parking reserved for those who drive.

Pre‑employment checks will be required, including 5 years of verifiable employment history, a UK DBS check, and, if you have lived outside the UK for more than 6 months, an overseas Police Clearance Certificate from the relevant UK‑based embassy.

Benefits:

• 28 days holiday, including bank holidays
• Birthday holiday
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks’ enhanced maternity leave
• Secondary Carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeship opportunities for all experience levels
• Pension and life insurance
• Discounts available on Perkbox app – high street shops, holidays & cinema
• Wellbeing hub
• Employee assistance programme
• Cycle to work scheme

Job Description:

To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently.
• Serve food and beverages promptly, maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues professionally and courteously.
• Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish.
• Clean and sanitise tables, counters, and service areas regularly.
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Assist in monitoring inventory/stock levels and report any shortages to the management.
• Maintain a positive work environment by fostering teamwork and cooperation.
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhere to dress code policies and demonstrate excellence.
• Adhere to food safety and hygiene regulations, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.

Qualifications:

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Equal Opportunity & Diversity Statement:

BaxterStorey is proud to be an inclusive employer and welcomes applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims to create a truly representative workforce. Each employee is encouraged to feel respected and able to give their best.