At a Glance
- Tasks: Lead and optimise operations across 14 locations in Scotland, ensuring exceptional service.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry with a focus on innovation.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Other info: Be part of a diverse team that values creativity and collaboration.
- Why this job: Make a real impact in hospitality while developing your career in a supportive environment.
- Qualifications: 5+ years in operations management, strong leadership skills, and a passion for food.
The predicted salary is between 40000 - 40000 £ per year.
Company Description
Location: Central belt & West of Scotland
Monday to Friday
40 hours per week
£40,000 per annum
Paid mileage
Supporting the operations team through the central belt of Scotland that will include around 14 different locations. Travel expected within this position and a very hands-on approach!
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Are you a FOODIE? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Operations Support Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Manager or above who is keen to move into a support role and who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description
We are seeking a highly organised and efficient Operations Support Manager to join our team in Scotland. The successful candidate will play a crucial role in overseeing and optimising our operational processes, ensuring smooth day-to-day operations and driving continuous improvement initiatives.
Responsibilities:
- Manage and coordinate daily operations activities, ensuring efficiency and productivity across all departments
- Develop and implement strategies to streamline processes and improve operational performance
- Support Operations manager within the patch
- Analyse operational data and key performance indicators to identify areas for improvement and cost reduction
- Lead and mentor a team of operations staff, fostering a culture of collaboration and excellence
- Collaborate with cross-functional teams to align operational goals with overall business objectives
- Oversee project management activities related to operational improvements and new initiatives
- Ensure compliance with company policies, industry regulations, and health and safety standards
- Prepare and present regular reports on operational performance to senior management
- Manage relationships with key vendors and suppliers to maintain optimal service levels
- Contribute to the development and implementation of long-term operational strategies
Qualifications:
- Minimum of 5 years' experience in operations management or a similar role
- A strong background in catering and hospitality
- A passion for food and innovation
- Familiar with various budget models
- Financial acumen within budgets, proposals and costings
- Proven track record in strong team leadership and supervision
- Strong knowledge of operations management principles and best practices
- Excellent project management skills with experience in process improvement initiatives
- Proficiency in data analysis and performance metrics
- Advanced skills in Microsoft Office Suite and presentation building
- Outstanding organisational and time management abilities
- Exceptional communication and interpersonal skills
- Ability to work effectively under pressure and meet tight deadlines
- Project Management Professional (PMP) certification is desirable
- Understanding of supply chain and logistics processes
- Willingness to travel within Scotland's central belt as and when required
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
Hospitality Operations Lead (Scotland Travel) in Glasgow employer: BaxterStorey
BaxterStorey is an exceptional employer that prioritises the growth and well-being of its team members, offering a supportive and inclusive work environment in the heart of Scotland. With generous benefits such as 28 days of holiday, bespoke training opportunities, and a commitment to work-life balance, employees are empowered to thrive both personally and professionally. Join us to be part of a dynamic team that values creativity, collaboration, and a passion for delivering outstanding hospitality experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Operations Lead (Scotland Travel) in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local cafes to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or an informal chat, let your passion for hospitality shine through. Share your experiences and how you can bring that spark to the team at BaxterStorey.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like BaxterStorey, and express your interest. A friendly email or message can go a long way in making a memorable impression.
✨Tip Number 4
Keep learning! Whether it’s taking a short course in operations management or brushing up on your project management skills, show that you’re committed to personal growth. This will not only boost your confidence but also make you a more attractive candidate.
We think you need these skills to ace Hospitality Operations Lead (Scotland Travel) in Glasgow
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create memorable moments for guests. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operations Support Manager. Use keywords from the job description to demonstrate that you understand what we’re looking for. This shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if necessary to make your achievements stand out – we want to see your strengths at a glance!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised as we review applications. We can’t wait to hear from you!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. BaxterStorey is all about creating exceptional experiences, so be ready to discuss how your passion for hospitality aligns with their vision.
✨Showcase Your Leadership Skills
As an Operations Support Manager, you’ll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, especially in high-pressure situations. Highlight your ability to foster collaboration and excellence.
✨Be Data Savvy
Brush up on your data analysis skills! Be prepared to discuss how you’ve used operational data to drive improvements in previous roles. This will show that you can contribute to optimising processes at BaxterStorey.
✨Ask Thoughtful Questions
Interviews are a two-way street. Prepare insightful questions about the company’s approach to operational challenges or their plans for future growth. This shows your genuine interest and helps you gauge if it’s the right fit for you.
