General Assistant

General Assistant

Exeter Part-Time No home office possible
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At a Glance

  • Tasks: Serve food and beverages, ensuring guests' needs are met with a smile.
  • Company: Join BaxterStorey, a leader in the hospitality industry dedicated to exceptional experiences.
  • Benefits: Enjoy bespoke training, discounts on the HAPI app, and a cycle to work scheme.
  • Why this job: Be part of a collaborative team that values growth, diversity, and work-life balance.
  • Qualifications: Passion for food and customer service; previous experience is a plus.
  • Other info: We celebrate creativity and inclusivity, aiming to set the standard in hospitality.

Company Description

Title: General Assistant

Location: Exeter

Salary: £

Benefits:

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 week’s enhanced maternity leave
  • Secondary career leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our HAPI app; high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme
  • Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

    We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

    If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

    Job Description

  • Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
  • Customer Service – provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
  • Teamwork – collaborate with all other staff to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
  • Adherence to Regulations – comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
  • Cleanliness – maintain cleanliness and hygiene standards in the kitchen and dining areas
  • Qualifications

  • Have a contagious passion for food and/or customer service
  • You draw satisfaction from working within a collaborative and inclusive team environment
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Previous experience in a similar role, especially in the food service industry, is often a plus
  • Some knowledge of food safety and sanitation practices
  • Works according to the BaxterStorey core values
  • Additional Information

    For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

    We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

    Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

    Join us, and be part of the food revolution!

    BaxterStorey Values:

    ALWAYS VISIONARY

    We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

    WHOLEHEARTEDLY POSITIVE

    We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

    CREATIVELY COLLABORATIVE

    We embrace our differences to push creativity and we work together to be better.

    FOREVER CONSCIOUS

    We work together as a team to lead by example, protecting the planet and supporting local communities.

    Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

    BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

    The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

    And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

    General Assistant employer: BaxterStorey

    At BaxterStorey, we pride ourselves on being an exceptional employer that champions personal growth and a supportive work culture. With bespoke training opportunities, a commitment to work-life balance, and a vibrant team environment, we empower our General Assistants to thrive while delivering outstanding hospitality experiences. Join us in a role where your passion for service is celebrated, and enjoy unique benefits like discounts through our HAPI app and access to our employee assistance programme.
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    Contact Detail:

    BaxterStorey Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land General Assistant

    ✨Tip Number 1

    Familiarise yourself with BaxterStorey's core values and mission. When you understand what they stand for, you can tailor your conversations during interviews to reflect their vision and demonstrate how you align with their goals.

    ✨Tip Number 2

    Showcase your passion for hospitality in your interactions. Whether it's through networking or during the interview process, share specific examples of how you've gone above and beyond to create memorable experiences for customers.

    ✨Tip Number 3

    Prepare to discuss your teamwork skills. Since collaboration is key at BaxterStorey, think of instances where you've successfully worked as part of a team, highlighting your ability to contribute positively to a harmonious work environment.

    ✨Tip Number 4

    Research food safety and sanitation practices relevant to the role. Being knowledgeable about these topics will not only help you stand out but also show your commitment to maintaining high standards in the workplace.

    We think you need these skills to ace General Assistant

    Customer Service Skills
    Teamwork
    Attention to Detail
    Communication Skills
    Adaptability
    Food Safety Knowledge
    Time Management
    Problem-Solving Skills
    Professionalism
    Cleanliness and Hygiene Standards
    Positive Attitude
    Collaboration
    Efficiency
    Conflict Resolution

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the General Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.

    Showcase Your Passion: In your cover letter, express your genuine passion for hospitality and customer service. Share specific examples of how you have provided exceptional service in previous roles or situations.

    Highlight Teamwork Skills: Emphasise your ability to work collaboratively in a team environment. Provide examples of past experiences where you successfully contributed to a team effort, especially in a hospitality or food service context.

    Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.

    How to prepare for a job interview at BaxterStorey

    ✨Show Your Passion for Hospitality

    Make sure to express your genuine enthusiasm for providing exceptional service. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.

    ✨Demonstrate Team Spirit

    Highlight your ability to work collaboratively with others. Discuss instances where you contributed to a positive team environment or helped resolve conflicts, as teamwork is crucial in the hospitality industry.

    ✨Know the Company Values

    Familiarise yourself with BaxterStorey's core values. Be prepared to discuss how your personal values align with theirs, particularly around creativity, positivity, and inclusivity.

    ✨Prepare for Customer Service Scenarios

    Think about common customer service challenges and how you would handle them. Be ready to role-play or answer situational questions that demonstrate your problem-solving skills and commitment to guest satisfaction.

    General Assistant
    BaxterStorey
    Location: Exeter
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