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For Companies At a Glance
- Tasks: Serve food and beverages while creating memorable experiences for guests.
- Company: Join BaxterStorey, a leader in the hospitality industry with a focus on teamwork.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Why this job: Be part of a vibrant team that values creativity and inclusivity.
- Qualifications: Passion for food and customer service; previous experience is a plus.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
Overview
Title: General Assistant
Location: TJX, Dalewood Road, Newcastle Under Lyme, ST5 9QH
Salary: Living Wage
Benefits
- 28 Days holiday including bank holidays
- Plus your birthday off
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
- 3 volunteering days
- 3 days grandparent leave
- Wellbeing hub
Job Description
- Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
- Customer Service – provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
- Teamwork – collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
- Adherence to Regulations – comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
- Cleanliness – maintain cleanliness and hygiene standards in the kitchen and dining areas
Qualifications
- Have a contagious passion for food and/or customer service
- You draw satisfaction from working within a collaborative and inclusive team environment
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry, is often a plus
- Some knowledge of food safety and sanitation practices
- Works according to the BaxterStorey core values
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. “Better” is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
Wholeheartedly Positive
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
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General Assistant employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their hospitality revolution.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for service.
✨Tip Number 3
Show off your teamwork spirit! BaxterStorey values collaboration, so be prepared to discuss how you've worked effectively in a team before. Highlight any challenges you faced and how you helped create a positive environment for everyone.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about training opportunities or how they support employee growth. This shows that you're eager to learn and develop your skills, which aligns perfectly with their commitment to ongoing training.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for hospitality shine through in your application. We want to see that you genuinely care about providing exceptional service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the General Assistant role. We love seeing how your background aligns with our values and the job description.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for friendly, professional individuals who can contribute to our collaborative team environment, so show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at BaxterStorey
✨Know the Company Values
Before your interview, take some time to familiarise yourself with BaxterStorey's core values. They’re all about being visionary, positive, collaborative, and conscious. Think of examples from your past experiences that align with these values, as this will show you’re a great fit for their culture.
✨Showcase Your Customer Service Skills
As a General Assistant, excellent customer service is key. Prepare to discuss specific instances where you’ve gone above and beyond for customers. Highlight your ability to be attentive and friendly, as well as how you handle challenges in a solution-oriented way.
✨Emphasise Teamwork
BaxterStorey values collaboration, so be ready to talk about your experience working in teams. Share stories that demonstrate your ability to support colleagues and contribute to a harmonious work environment. This will show that you can thrive in their inclusive setting.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company. For example, you could ask about training opportunities or how they foster an inclusive workplace. This shows you’re genuinely interested in being part of their team.
