At a Glance
- Tasks: Be the friendly face of our team, welcoming guests and ensuring smooth operations.
- Company: Join BaxterStorey, a company committed to diversity and inclusion.
- Benefits: Earn £12.71 per hour with flexible hours and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for growth in a collaborative team.
- Why this job: Make a real impact by creating exceptional customer experiences every day.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 26300 - 26300 € per year.
We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front‑of‑house services. You will work collaboratively with team members to ensure exceptional customer experiences and maintain efficient daily operations.
Responsibilities
- Greet and welcome guests and clients with a warm, professional demeanor
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
- Schedule and coordinate appointments, meetings, and reservations using scheduling software
- Provide accurate information about services, facilities, and organizational offerings
- Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed
- Maintain a clean, organized, and welcoming front‑of‑house environment
- Support team members with administrative tasks and general assistance as needed
- Handle guest requests and concerns with professionalism and empathy
- Perform data entry and maintain accurate records and databases
- Ensure compliance with health, safety, and security protocols
- Multitask effectively while maintaining attention to detail during busy periods
Qualifications
- Excellent customer service skills with a friendly and professional approach
- Strong verbal and written communication abilities
- Proven organizational and time management skills
- Ability to multitask and prioritize responsibilities effectively
- Proficiency with computer systems and Microsoft Office applications
- Experience with scheduling software or reservation systems (preferred)
- Previous experience in a front‑of‑house, reception, or customer service role (preferred)
- Attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team environment
- Professional appearance and demeanor
- Flexibility to adapt to changing priorities and work schedules
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.
Front of House General Assistant full time 37.5 hr Mon - Fri 12.71 per hourly rate - Pirbright employer: BaxterStorey
BaxterStorey is an excellent employer, offering a supportive and inclusive work culture in Pirbright where every team member is valued. With a focus on employee growth and development, we provide opportunities for training and advancement while ensuring a friendly environment that prioritises exceptional customer service. Join us to be part of a dynamic team that celebrates diversity and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House General Assistant full time 37.5 hr Mon - Fri 12.71 per hourly rate - Pirbright
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with them better and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming environment, think of scenarios where you can demonstrate your friendly and professional approach. Role-playing with a friend can really help!
✨Tip Number 3
When you get to the interview, don’t forget to showcase your organisational skills. Bring a notepad or planner to jot down important points, and mention how you manage your time effectively during busy periods.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know your way around online systems, which is a big plus for this role.
We think you need these skills to ace Front of House General Assistant full time 37.5 hr Mon - Fri 12.71 per hourly rate - Pirbright
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who can create a welcoming environment.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous front-of-house or customer service roles you've had, and how they’ve prepared you for this position with us at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction with guests and clients, it’s crucial to demonstrate your strong verbal and written communication abilities. Use clear and concise language in your application to reflect this skill!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BaxterStorey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House General Assistant. Familiarise yourself with the key tasks like managing reception operations and handling guest inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating a welcoming environment, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to assist a guest or resolve an issue, as this will highlight your suitability for the position.
✨Practice Your Communication
Strong verbal and written communication skills are crucial for this job. Before the interview, practice answering common questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts, especially when discussing your experience with scheduling software or handling guest requests.
✨Demonstrate Team Spirit
This position requires collaboration with team members, so be ready to discuss how you work well in a team environment. Share examples of how you've supported colleagues in previous roles and how you handle multitasking during busy periods. This will show that you're not just a great individual contributor but also a team player.
