At a Glance
- Tasks: Welcome guests, manage reception, and coordinate appointments in a vibrant environment.
- Company: Join a friendly team in Pirbright, UK, dedicated to excellent customer service.
- Benefits: Enjoy 28 days holiday, competitive pay, and a supportive work culture.
- Other info: Full-time role with opportunities for growth and teamwork.
- Why this job: Make a positive impact on guests' experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 27000 € per year.
Job Type: Full‑time (Permanent) – 37.5hrs per week (Mon – Fri) – £12.71 per hour.
Location: Pirbright, United Kingdom.
Responsibilities
- Greet and welcome guests and clients with a warm, professional demeanor
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
- Schedule and coordinate appointments, meetings, and reservations using scheduling software
- Provide accurate information about services, facilities, and organisational offerings
- Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed
- Maintain a clean, organised, and welcoming front‑of‑house environment
- Support team members with administrative tasks and general assistance as needed
- Handle guest requests and concerns with professionalism and empathy
- Perform data entry and maintain accurate records and databases
- Ensure compliance with health, safety, and security protocols
- Multitask effectively while maintaining attention to detail during busy periods
Qualifications
- Excellent customer service skills with a friendly and professional approach
- Strong verbal and written communication abilities
- Proven organisational and time‑management skills
- Ability to multitask and prioritise responsibilities effectively
- Proficiency with computer systems and Microsoft Office applications
- Experience with scheduling software or reservation systems (preferred)
- Previous experience in a front‑of‑house, reception, or customer‑service role (preferred)
- Attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team environment
- Professional appearance and demeanour
- Flexibility to adapt to changing priorities and work schedules
Benefits: 28 days holiday including
Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate employer: BaxterStorey
Join our dynamic team in Pirbright as a Front of House General Assistant, where we pride ourselves on fostering a supportive and inclusive work culture. With competitive pay, 28 days of holiday, and opportunities for professional growth, we ensure our employees feel valued and empowered to excel in their roles. Experience a rewarding career in a vibrant environment that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate
✨Tip Number 1
Make sure you know the company inside out! Research their values, culture, and what they offer. This way, when you walk in for that interview, you can show them you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your greeting and introduction. As a Front of House General Assistant, first impressions matter! Nail your warm welcome and professional demeanour so they can see you in action right from the start.
✨Tip Number 3
Prepare to showcase your multitasking skills. Think of examples where you've juggled multiple tasks successfully. They’ll want to know you can handle the busy periods with ease, so be ready to share those stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the role of a Front of House General Assistant.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience. Focus on customer service skills and any previous roles that involved multitasking or working in a team. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and make sure to address all the key responsibilities mentioned in the job description. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BaxterStorey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House General Assistant. Familiarise yourself with tasks like managing reception operations and handling guest inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with professionalism. This will show that you have the right attitude for the job.
✨Practice Your Communication
Strong verbal and written communication skills are key for this position. Before the interview, practice answering common questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts.
✨Demonstrate Your Organisational Skills
As a Front of House General Assistant, you'll need to juggle multiple tasks at once. Prepare to discuss how you prioritise your responsibilities and stay organised, especially during busy periods. Sharing specific strategies or tools you use can really impress your interviewers.
