At a Glance
- Tasks: Lead a dynamic team in delivering exceptional food service and customer satisfaction.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry.
- Benefits: Enjoy competitive pay, free meals, and generous holiday leave.
- Other info: Embrace growth in an inclusive culture that celebrates diversity.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Passion for food service and experience in team supervision required.
The predicted salary is between 29500 - 30500 £ per year.
Company Description
Department: Amazon DSA6
Employment Type: Full-Time, 5 days over 7 every other weekend, 08:00-16:30. £14.25 ph
About the Role
We are seeking an experienced and motivated Catering Supervisor to join our contract catering team. This is an excellent opportunity for an individual who is passionate about food service, customer satisfaction, and leading a team in a fast-paced environment. As Catering Supervisor, you will support the day-to-day operation of the catering service, ensuring high standards of food quality, hygiene, customer service, and operational efficiency are maintained at all times.
Key Responsibilities
- Supervise and support catering staff during daily service.
- Ensure excellent customer service standards are consistently delivered.
- Assist with food preparation, presentation, and service.
- Monitor food safety, hygiene, and health & safety procedures.
- Manage stock levels, ordering, and inventory control.
- Support staff training, development, and performance management.
- Ensure compliance with company policies and client requirements.
- Handle customer feedback and resolve issues professionally.
- Assist with cash handling and daily reporting where required.
- Help achieve financial targets and minimise waste.
Requirements
We offer 28 Days holiday including bank holidays, plus your birthday off, 3 volunteering days, 3 days grandparent leave, 24 weeks enhanced maternity leave, secondary career leave, wedding/commitment day leave, free meals on shift, bespoke training and development opportunities, apprenticeships opportunities for all experience levels, pension and life insurance, discounts available on our Perkbox app; high street shops, holidays & cinema, wellbeing hub, access to employee assistance programme, cycle to work scheme.
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Vending Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Vending Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!
Job Description
Supervision Looking after vending account
- Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control - monitor stock and presentation, and service standards to ensure they meet or exceed customer expectations.
- Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns.
- Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy.
- Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous experience commensurate with role.
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation and influencing skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
- Works according to the BaxterStorey core values.
Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our teams' careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Front of House Catering Restaurant Supervisor employer: BaxterStorey
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a supportive and inclusive work environment. With generous benefits such as 28 days of holiday, enhanced maternity leave, and bespoke training opportunities, employees are encouraged to grow and thrive in their roles. Located in a vibrant setting, this role as a Front of House Catering Restaurant Supervisor allows you to be part of a passionate team dedicated to delivering outstanding customer experiences while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Catering Restaurant Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or the training opportunities available. This shows that you’re not just interested in the job, but also in how you can grow within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the team at BaxterStorey.
We think you need these skills to ace Front of House Catering Restaurant Supervisor
Some tips for your application 🫡
Show Your Passion for Food Service:When writing your application, let your love for food and customer service shine through. Share any relevant experiences that highlight your enthusiasm and commitment to delivering exceptional dining experiences.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Catering Supervisor role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Highlight Your Leadership Skills:As a Catering Supervisor, you'll be leading a team, so it's crucial to showcase your leadership abilities. Include examples of how you've successfully supervised or trained others in previous roles to show us you're up for the challenge.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and mission. BaxterStorey is all about exceptional service and creating memorable experiences, so be ready to discuss how your passion for food and customer service aligns with their vision.
✨Showcase Your Leadership Skills
As a Catering Supervisor, you’ll need to lead a team effectively. Prepare examples of how you’ve successfully supervised or trained staff in the past. Highlight your ability to motivate others and maintain high standards of service, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving customer complaints or managing stock levels. Think through potential scenarios beforehand and have clear, concise responses ready to demonstrate your problem-solving skills and customer focus.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
