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- Tasks: Manage and deliver seamless events at a stunning Georgian venue in London.
- Company: Join Searcys, Britain's oldest catering brand with iconic venues and a commitment to quality.
- Benefits: Enjoy 50% discounts, up to 38 days leave, birthday off, and volunteer day.
- Why this job: Be part of a dynamic team in a prestigious venue that values individuality and innovation.
- Qualifications: Experience in large events, strong leadership skills, and excellent customer care required.
- Other info: Work mostly Monday to Friday with a salary up to £45k, including tronc.
The predicted salary is between 36000 - 54000 £ per year.
Searcys are looking for an Event Operations Manager to work in our prestigious venue 116 Pall Mall - Institute of Directors. As the Events Operations Manager, you will ensure the smooth running of the day-to-day events within the venue. 116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, this venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.
As an Event Operations Manager, you will receive the following industry-leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Meals provided on shift when working within one of our venues
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
Job Type: Full Time, Mostly Monday to Friday
Salary: Up to £45k Yearly Including Tronc
Key Duties and Responsibilities:
- To plan, organise and deliver a successful operation of all events in the Events Department
- To liaise with all relevant departments, including kitchen, reception, events, and sales to deliver a service that meets and exceeds client expectations
- Brief the events team on all aspects of the business and oversee the running of all events, working lunches, dinners, and drinks receptions
- To greet clients upon arrival, ensuring the event is set up as per their requirements
- To liaise with key stakeholders to ensure the provision of food and service is consistent and in line with Searcys standards
- To manage the event managers/supervisors and liaise with them daily regarding business levels, service standards, and allocation of staff
- To lead the development of the events team, ensuring standards are adhered to and striving for continuous improvement of the SOPs for the department
- To train or provide training to the team, ensuring they operate in accordance with the department standards
- To deal effectively and courteously with customer complaints
- To carry out regular checks of the events areas for maintenance, housekeeping, and other health and safety issues
- To ensure in-house accounting policies are adhered to and monitor beverage consumption control
- Responsible for the operations rota, ensuring correct tracking of labour costs
- Monitor agency staff bookings and costs, ensuring timesheets are filled correctly
- To ensure the team adhere to Searcys cash handling and cashing up procedures
- Responsible for the department’s recruitment
- To comply with all legal requirements with reference to fire regulations, security, licence requirements, and any Local Authority or Client stipulations
- To ensure that all legislative and Government guidelines are adhered to
- Responsible for the constant innovation and development of the operations department
Qualifications:
- Excellent product knowledge (food/beverage)
- Experience in running large events, dinners
- Strong business acumen
- Leads by example by acting professionally at all times
- Takes initiative and leads innovation
- Supportive / Team player
- Financially astute
- Experience in managing and leading a team
- Excellent customer care skills
Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International. Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success. If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!
Event Operations Manager employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Operations Manager
✨Tip Number 1
Familiarise yourself with the venue, 116 Pall Mall, and its history. Understanding its unique features and how they can enhance events will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the events industry, especially those who have experience in managing large-scale events. Attend industry events or join relevant online groups to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed a team or event. Be prepared to share specific examples of how you handled challenges and improved service standards.
✨Tip Number 4
Stay updated on current trends in the hospitality and events sector. Being knowledgeable about new ideas and innovations can demonstrate your passion for the industry and your commitment to continuous improvement.
We think you need these skills to ace Event Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management and operations. Focus on your achievements in previous roles, especially those that demonstrate your ability to lead teams and manage large events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Searcys' values. Mention specific experiences that align with the responsibilities of the Event Operations Manager role.
Highlight Relevant Skills: Emphasise skills such as leadership, customer care, and financial acumen in your application. Use examples from your past work to illustrate how you have successfully applied these skills in similar situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in event management.
How to prepare for a job interview at BaxterStorey
✨Showcase Your Event Management Experience
Be prepared to discuss your previous experience in managing large events. Highlight specific examples where you successfully planned and executed events, focusing on your role in liaising with different departments and ensuring client satisfaction.
✨Demonstrate Strong Leadership Skills
As an Event Operations Manager, you'll be leading a team. Share instances where you've effectively managed and developed a team, showcasing your ability to train staff and maintain high service standards.
✨Familiarise Yourself with Searcys' Standards
Research Searcys and their commitment to quality and innovation. Understanding their brand values and service expectations will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints or unexpected issues during events. Prepare to explain how you would handle such situations while maintaining professionalism and service quality.
