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- Tasks: Welcome guests to the British Airways Lounge and ensure a 5-star experience.
- Company: Join BaxterStorey, a leader in contract catering with diverse career paths.
- Benefits: Competitive pay, flexible hours, training opportunities, and discounts on various services.
- Why this job: Be the face of hospitality and make every visitor's experience memorable.
- Qualifications: No experience needed, just a passion for customer service and good food.
- Other info: Great career progression opportunities and a supportive team environment.
The predicted salary is between 11 - 16 £ per hour.
Company Description
12.97/ph - 37.5hrs per week
If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.
Job Description
Whenever customers visit the British Airways Lounge at Edinburgh Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.
What will you be doing as a Lounge Host:
- Your task will be to uphold our high standards by making sure that our customers get a great experience. That means being smart, cheerful and approachable, keeping counters and displays in tip-top condition, clearing tables promptly, and making sure BA specifications and guests’ expectations are met on every shift.
- Ensure that customers are given a prompt and efficient service.
- Assist in the preparation of food and snacks.
- Keep the kitchen and restaurant areas in a clean and tidy state at all times.
- Provide a friendly, efficient and hygienic service to all customers.
Qualifications
You don’t need any experience just an appetite for excellent customer service, an eye for detail, an appreciation for good food and the rest we can teach you. MUST HAVE 5 YEARS WORKING HISTORY OR EDUCATIONAL REFERENCES.
Additional Information
Alongside working with the best teams, we also offer great benefits alongside your career as a Lounge Host, which include:
- Bespoke training and development.
- Opportunities for progression across the UK, Ireland and Europe, most of our managers have been internally progressed and developed.
- 20 days holiday, increasing with length of service.
- Birthday holiday.
- Apprenticeship (development journey) opportunities.
- Discounts available on the high street shops, holidays, gyms and cinemas.
- Recognition scheme.
- Wellbeing assistance.
- Free meals whilst on shift.
- Pension.
This role is a mix of both early and late shifts, 37.5hrs per week, 5 days out of 7. We are open seven days per week and bank holidays. Please note that this role is based at an international airport and therefore successful applicants will require photographic ID and pass a basic disclosure. In order to obtain an airside pass we will need verifiable evidence of your past 5 years of work/education history.
Lounge Host - British Airways Lounge Edinburgh - Ingliston employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host - British Airways Lounge Edinburgh - Ingliston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BaxterStorey and British Airways. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can showcase your customer service skills and your ability to maintain high standards, just like they expect from a Lounge Host.
✨Tip Number 3
Dress to impress! Since you'll be the face of the operation, make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This way, you’ll have access to all the latest opportunities and updates, plus it shows your enthusiasm for joining the team!
We think you need these skills to ace Lounge Host - British Airways Lounge Edinburgh - Ingliston
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as a Lounge Host, you'll be the face of our service, so show us why you'd be great at it!
Tailor Your Application: Make sure to tailor your application to the Lounge Host role specifically. Highlight any customer service experience or skills that align with what we’re looking for. It’s all about showing us how you can contribute to our high standards of service!
Keep It Neat and Tidy: Just like we expect our lounge to be, your application should be neat and tidy too! Use clear formatting, check for spelling and grammar mistakes, and make sure everything is easy to read. A polished application shows attention to detail, which is key in this role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super straightforward, and you’ll find all the info you need there. Plus, it helps us keep track of your application better. So, what are you waiting for? Get applying!
How to prepare for a job interview at BaxterStorey
✨Know the Company
Before your interview, take some time to research BaxterStorey and their values. Understanding their commitment to hospitality excellence and training opportunities will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Lounge Host, customer service is key. Prepare examples from your past experiences where you provided excellent service or handled difficult situations. This will demonstrate your ability to meet their high standards.
✨Dress Smartly and Be Approachable
First impressions matter! Dress smartly for your interview to reflect the professional image of the British Airways Lounge. Also, practice being cheerful and approachable in your body language and tone, as this is crucial for the role.
✨Prepare Questions
Have a few questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about training opportunities or what a typical day looks like for a Lounge Host.