At a Glance
- Tasks: Lead a dynamic team to deliver exceptional hospitality and flawless service.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry.
- Benefits: Enjoy a competitive salary, flexible shifts, and generous holiday leave.
- Other info: Ongoing training, career growth opportunities, and a supportive, inclusive environment.
- Why this job: Make a real impact by creating unforgettable experiences for clients.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 25000 - 31000 € per year.
Company Description
Full Time 29,000 Per Annum Edinburgh Monday - Friday, closed Christmas and bank holidays. Great public transport links and onsite parking. Experience preferred but not essential. Flexible shift pattern offered.
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for someone who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a person who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description
As a Hospitality Supervisor you would be working closely with your Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks. The Catering team will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.
Key Responsibilities:
- Team Leadership: Provide leadership and guidance to catering staff, including scheduling, training, and performance management.
- Event Coordination: Support Coordinate aspects of catering events, including setup, execution, and breakdown, ensuring adherence to client specifications and company standards.
- Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues promptly, and supporting catering orders.
- Sales: Using initiative to maximise sales, ensuring you can provide our customers with the appropriate knowledge of food items sold throughout.
- Quality Control: Oversee food presentation ensuring quality and consistency, adhering to food safety and sanitation guidelines. Keeping the catering areas and service counters clean and fully stocked. Monitoring the stock in the ambient, chilled and hot service points to keep in line with BaxterStorey health & safety food guidelines.
- Cost Management: Monitor catering expenses, including labor, supplies, and equipment, and implement cost-saving measures where applicable.
- Compliance: Ensure compliance with health and safety regulations, company policies, and local ordinances at all catering locations.
- Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance efficiency and service quality.
- Other Duties: Assist in stocktaking as required. To communicate with the service management team to ensure replenishment orders are placed in a timely and efficient manner.
Qualifications
- Excellent communication skills, internally and externally.
- Supportive team player.
- Ability to work under pressure.
- Takes the initiative to provide excellent customer service.
- The ability to work autonomously or within a team.
- Being able to adapt to different working conditions.
- Always having a positive attitude.
- To be able to solve any customer service-related problem.
Additional Information
- 29,000 Monday to Friday
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave.
- 24 week’s enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke training and development opportunities.
- Apprenticeships opportunities for all experience levels.
- Pension and life insurance.
- Discounts available from Perkbox app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Here at BaxterStorey we have an exciting opportunity for experienced and highly motivated Event & for our highly prestigious client in the heart of the City. This role would suit an individual who thrives working in an inclusive, value-driven, dynamic, and entrepreneurial environment. This facility will host 2000 employees, offering a food hall style restaurant, premium sandwich & beverage bar concept and an unmanned retail outlet. In addition, there is an onsite 70 Bedroom Hotel, 300 Capacity Conference Centre and a variety of different meeting rooms/spaces across campus. For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
Find out more about us at our website.
Hospitality Supervisor - Monday - Friday - Edinburgh employer: BaxterStorey
At BaxterStorey, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that fosters personal and professional growth. With a commitment to employee development through bespoke training opportunities and a strong focus on work-life balance, our team members enjoy a range of benefits including generous holiday allowances, enhanced maternity leave, and access to wellness resources. Located in the vibrant heart of Edinburgh, our hospitality team thrives in a dynamic setting that encourages collaboration and creativity, making every day an opportunity to deliver extraordinary experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Supervisor - Monday - Friday - Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a great opportunity or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies like BaxterStorey on social media and engage with their posts. This not only shows your interest but can also help you stay updated on job openings and company culture.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to hospitality. Think about how you would handle customer service challenges or team dynamics, as these are key in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at BaxterStorey.
We think you need these skills to ace Hospitality Supervisor - Monday - Friday - Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for customers. We love seeing that genuine enthusiasm!
Tailor Your CV:Make sure your CV is tailored to the Hospitality Supervisor role. Highlight relevant experience, skills, and achievements that align with what we're looking for. A personalised touch can really make you stand out from the crowd!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you'll find all the details about the role and our company culture there!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you understand BaxterStorey's values and what they stand for. Familiarise yourself with their approach to hospitality and customer service. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
As a Hospitality Supervisor, teamwork is key. Be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to lead and support a team, as well as how you handle challenges together. This will demonstrate that you're a supportive team player.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer service situations. Think of a few scenarios where you went above and beyond for a customer or resolved a tricky issue. This will showcase your problem-solving skills and commitment to providing exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
