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- Tasks: Lead a dynamic team to deliver exceptional hospitality experiences and flawless service.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry with a focus on growth and inclusivity.
- Benefits: Enjoy a competitive salary, 28 days holiday, free meals, and bespoke training opportunities.
- Why this job: Be part of a collaborative environment where your passion for hospitality can shine.
- Qualifications: Excellent communication skills and a positive attitude are essential; experience is a plus but not required.
- Other info: Flexible shifts, career development, and a vibrant workplace await you!
The predicted salary is between 25000 - 33000 £ per year.
Company Description
Full Time
£29,000 Per Annum
Edinburgh
Monday - Friday, closed Christmas and bank holidays. Great public transport links and onsite parking. Experience preferred but not essential. Flexible shift pattern offered.
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for someone who strives to exceed expectations at every turn.
As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a person who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description
As a Hospitality Supervisor you would be working closely with your Manager based onsite in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks. The Catering team will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.
Key Responsibilities
- Team Leadership: Provide leadership and guidance to catering staff, including scheduling, training, and performance management.
- Event Coordination: Support and coordinate aspects of catering events, including setup, execution, and breakdown, ensuring adherence to client specifications and company standards.
- Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues promptly, and supporting catering orders.
- Sales: Using initiative to maximise sales, ensuring you can provide our customers with the appropriate knowledge of food items sold throughout.
- Quality Control: Oversee food presentation ensuring quality and consistency, adhering to food safety and sanitation guidelines. Keeping the catering areas and service counters clean and fully stocked. Monitoring the stock in the ambient, chilled and hot service points to keep in line with BaxterStorey health & safety food guidelines.
- Cost Management: Monitor catering expenses, including labor, supplies, and equipment, and implement cost-saving measures where applicable.
- Compliance: Ensure compliance with health and safety regulations, company policies, and local ordinances at all catering locations.
- Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance efficiency and service quality.
- Other Duties: Assist in stocktaking as required and communicate with the service management team to ensure replenishment orders are placed in a timely and efficient manner.
Qualifications
- Excellent communication skills, internally and externally.
- Supportive team player.
- Ability to work under pressure.
- Takes the initiative.
- To provide excellent customer service.
- The ability to work autonomously or within a team.
- Being able to adapt to different working conditions.
- Always having a positive attitude.
- To be able to solve any customer service-related problem.
Additional Information
- £29,000
- Monday to Friday
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave.
- 24 week’s enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance.
- Discounts available from Perkbox app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Here at BaxterStorey, we have an exciting opportunity for experienced and highly motivated Event Supervisors for our highly prestigious client in the heart of the City. This role would suit an individual who thrives working in an inclusive, value-driven, dynamic, and entrepreneurial environment. This facility will host 2000+ employees, offering a food hall style restaurant, premium sandwich & beverage bar concept and an unmanned retail outlet. In addition, there is an onsite 70 Bedroom Hotel, 300 Capacity Conference Centre and a variety of different meeting rooms/spaces across campus.
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team’s careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
Find out more about us at www.baxterstorey.com
Hospitality Supervisor - Monday - Friday in Edinburgh employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor - Monday - Friday in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even chat with friends who might know someone hiring. You never know where a casual conversation could lead!
✨Tip Number 2
Show up in person! If you can, visit potential employers and introduce yourself. A friendly face can make a lasting impression, and it shows you're genuinely interested in the role. Plus, it gives you a chance to ask questions and learn more about the company culture.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to hospitality. Think about how you would handle customer complaints or manage a busy shift. The more prepared you are, the more confident you'll feel when it's time to shine!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Hospitality Supervisor - Monday - Friday in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! Share specific experiences where you’ve gone above and beyond to provide exceptional service. We love hearing about those moments that made a difference!
Tailor Your Application: Make sure to tailor your application to the Hospitality Supervisor role. Highlight relevant skills and experiences that align with the job description. We want to see how you can contribute to our team at BaxterStorey!
Be Professional Yet Friendly: Strike the right balance between professionalism and friendliness in your writing. Use a warm tone that reflects our company culture. Remember, we’re looking for someone who embodies genuine hospitality!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BaxterStorey!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you understand BaxterStorey's values and what they stand for. Familiarise yourself with their approach to hospitality and customer service. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
As a Hospitality Supervisor, teamwork is key. Be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to lead and support a team, as well as how you handle challenges together.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a difficult customer or managing a busy event. Think of relevant experiences from your past and be prepared to discuss them in detail, focusing on your problem-solving skills and customer service approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This shows your interest in the role and the company. You might ask about their training programmes or how they measure success in the hospitality team. It’s a great way to demonstrate your enthusiasm!
