At a Glance
- Tasks: Lead a vibrant team in delivering exceptional catering experiences and managing retail spaces.
- Company: Join BaxterStorey, a forward-thinking employer committed to inclusivity and innovation.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Be part of a diverse team that values individuality and promotes career growth.
- Why this job: Make a real impact in the catering industry while developing your leadership skills.
- Qualifications: Passion for food and service, with experience in team management and customer satisfaction.
The predicted salary is between 32500 - 32500 £ per year.
Salary: £32.5k
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Responsibilities:
- Take responsibility for the smooth and efficient running of all retail spaces including restaurant and the coffee outlets.
- Manage direct reports to ensure day-to-day operations standards are met.
- Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required; adhere to KPIs and manage non-compliance.
- Develop specific goals and plans to prioritise and delegate when required, organise own workload.
- Make a continuous assessment of the performance of all staff under supervision to establish training needs and development potential.
- Control cost and work towards/exceeding budget and achieving financial targets/forecasts with constant monitoring of performance.
- Ensure all legal compliance is followed within the departments, such as Health & Safety procedures and finance.
- Drive constant innovation with regards to product, staying up to date with trends in industry driving sustainability and provenance.
- Develop coordinated annual marketing plan with outlets and ensure signage is displayed correctly.
- Ensure excellent customer service, regularly assess customer experience and recommend improvements.
- Monitoring customer feedback, handling customer complaints and resolving issues with action plans in a timely manner.
- Compile training and development plans for department heads with areas of responsibility and ensure all training is completed to a high standard for all team members.
Qualifications:
- You thrive on getting the best out of people and maximising commercial opportunities.
- You draw satisfaction from managing, training and supporting a team.
- You demonstrate a genuine passion for food & service, with a strong eye for detail in service standards, innovation and merchandising.
- You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met.
- Have experience commensurate with role.
- Thrive on delivering a great customer experience and leading by example.
- Able to demonstrate your analytical approach to problem solving.
Equal Employment Opportunity:
BaxterStorey is proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Floor Manager - Catering in Eastleigh employer: BaxterStorey
BaxterStorey is an exceptional employer that prioritises employee wellbeing and development, offering a comprehensive benefits package including 28 days of holiday, enhanced maternity leave, and bespoke training opportunities. With a strong commitment to inclusivity and a vibrant work culture, employees are encouraged to thrive in their roles while enjoying perks such as free meals on shift and discounts through the Perkbox app. Located in a dynamic environment, this role as Floor Manager in Catering not only allows for personal growth but also fosters a collaborative atmosphere where innovation and customer service excellence are at the forefront.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Catering in Eastleigh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BaxterStorey. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BaxterStorey
Don't be shy about reaching out to BaxterStorey directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager - Catering in Eastleigh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BaxterStorey and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BaxterStorey
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
