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- Tasks: Join our front-of-house team and create a welcoming experience for customers.
- Company: Modern workplace restaurant at Harwell Campus, Didcot.
- Benefits: Enjoy 28 days holiday, free meals, and paid overtime.
- Other info: Flexible working environment with training and development opportunities.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Positive attitude, good communication, and teamwork skills required.
The predicted salary is between 27800 - 27800 £ per year.
Location: Harwell Campus, Didcot
Hours: 37.5 hours per week, 5 days over 7
Pay: £13.40 per hour + paid overtime
About the role: Friendly and reliable person needed to join our front‑of‑house team in a busy and modern workplace restaurant. You will support the day‑to‑day running of the restaurant, coffee shop and hospitality services and help create a welcoming and professional experience for every customer.
Benefits:
- 28 days holiday including bank holidays
- Birthday off
- Free meals on shift
- Paid overtime opportunities
- 3 volunteering days
- Enhanced family leave, including maternity and grandparent leave
- Training, development and apprenticeship opportunities
- Pension and life insurance
- Discounts on shopping, travel and entertainment
- Wellbeing support and employee assistance programme
- Cycle to work scheme
Key Responsibilities:
- Support the setup and service of food counters and hospitality areas
- Serve customers in a friendly, professional and efficient manner
- Maintain high standards of food presentation and display at all times
- Keep all service areas, counters and dining spaces clean, tidy and well stocked
- Be visible and approachable during service, responding quickly to customer needs
- Build a good understanding of the food offer to confidently assist customers
- Work across different service areas as required to support the team
- Follow all food safety, health and safety and hygiene standards
- Complete cleaning tasks in line with daily and weekly schedules
- Work collaboratively with colleagues to ensure a smooth and efficient service
What We're Looking For:
- A positive attitude and willingness to learn
- Good communication and customer service skills
- Reliable, punctual and able to work as part of a team
- Good attention to detail and organisation
- Flexible approach to working across different areas
Working Environment: You will be based within a large, modern workplace catering operation, including a high‑volume staff restaurant, coffee shop and hospitality services.
Important Information: This role is subject to satisfactory references. A DBS check is required due to the nature of the site.
Ready to Apply? If you're approachable, dependable and willing to learn, we'd love to hear from you.
Customer Service Assistant (Hospitality) employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Hospitality)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with common scenarios you might face in the role. Being friendly and professional is key!
✨Tip Number 3
Dress the part! Make sure you look presentable and professional for your interview. First impressions matter, especially in hospitality where appearance counts.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and helps keep you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant (Hospitality)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples that demonstrate your customer service skills and teamwork abilities.
Keep It Professional: While we love a bit of personality, remember to keep your application professional. Use clear language, check for spelling and grammar mistakes, and ensure it’s well-structured to make a great first impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BaxterStorey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant in hospitality. Familiarise yourself with the key tasks like serving customers and maintaining high standards of food presentation. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about customer service, be prepared to showcase your communication skills. Think of examples where you've provided excellent service or resolved customer issues. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional environment of a busy restaurant. A neat appearance shows that you take the opportunity seriously and are ready to represent the company well.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest in the role but also helps you gauge if the workplace is the right fit for you.