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- Tasks: Deliver exceptional customer experiences and manage reception areas with a warm welcome.
- Company: Portico values hard work, diversity, and a fun, engaging workplace culture.
- Benefits: Enjoy great holiday allowance, pension contributions, life insurance, and discounts at popular retailers.
- Why this job: Join a supportive team that empowers growth and prioritises client satisfaction in a vibrant environment.
- Qualifications: Looking for enthusiastic individuals with strong communication skills and a passion for outstanding service.
- Other info: Flexible hours with shift work from 7 am to 7 pm; training opportunities available.
The predicted salary is between 30000 - 42000 £ per year.
Company Description Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Job Description The role is to deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that every activity delivered is of the highest standard. They will take ownership of reception and meeting room area ensuring company guidance are always followed, H&S compliance is maintained, as well as a positive cooperation with the other service partners. They will provide a warm and professional welcome and ensure that a 5-star client journey is delivered at all times Salary: £29,400 Hours: 40 Hours (Operational Hours 7am – 7pm shift work) Qualifications We are looking for a warm and enthusiastic individual with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients. They must have strong organisational, communication skills and demonstrate a keen level of pro-activity with a range of tasks. The ideal candidate must be flexible and they will be the go to person for anything for the client. The ideal candidate must have a proven track record in delivering outstanding customer service. Additional Information What\’s in it for you? Excellent holiday allowance Pension contributions, Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people.
Client Experience Host employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond in previous roles. Highlighting specific instances where you created exceptional experiences will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your organisational and communication skills by being proactive in your follow-ups. After applying, consider reaching out to express your enthusiasm for the role and ask any relevant questions about the position.
✨Tip Number 4
Be prepared to discuss how you would handle various client scenarios during the interview. Think about potential challenges you might face as a Client Experience Host and how you would ensure a 5-star client journey.
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Client Experience Host position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company culture at Portico. Mention specific examples of your previous customer service experience and how you can contribute to creating exceptional client experiences.
Highlight Relevant Skills: In your CV, emphasise your organisational and communication skills, as well as any experience in hospitality or customer service. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Client Experience Host role.
How to prepare for a job interview at BaxterStorey
✨Show Your Enthusiasm
Make sure to convey your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for clients in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss situations where your attention to detail made a significant impact. This could be anything from managing a busy reception area to ensuring compliance with health and safety standards.
✨Highlight Your Flexibility
Flexibility is key in this role, so be ready to talk about how you've adapted to changing circumstances in past jobs. Whether it’s adjusting to last-minute client requests or managing shifting priorities, showcasing your adaptability will impress the interviewers.
✨Prepare Questions About Company Culture
Portico values a unique culture that embraces diversity and fun. Prepare thoughtful questions about their team dynamics and how they foster a positive work environment. This shows your genuine interest in becoming part of their community.
