At a Glance
- Tasks: Assist in delivering top-notch service at prestigious events and venues.
- Company: Join Searcys, the UK's oldest caterer with a rich history.
- Benefits: Enjoy 50% discounts, up to 38 days leave, and your birthday off!
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
- Why this job: Be part of London's elite events and gain valuable hospitality experience.
- Qualifications: Great customer care skills and a team player attitude.
The predicted salary is between 9.9 - 12.1 £ per hour.
Searcys are looking for a Hospitality Assistant to work in our prestigious venue 116 Pall Mall - Institute of Directors. As the Hospitality Assistant, you will assist the Retail Manager and Retail Supervisor to deliver seamless service to all areas of the department, serving guests to the highest standard and according to Searcy’s procedures and policies.
116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, this venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.
As a Hospitality Assistant, you will receive the following industry leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Meals provided on shift when working within one of our venues
- Cycle to work scheme
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
The Hospitality Assistant will be supporting and monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event.
Job Type: 0 hour contract / Flexible Contract
Responsibilities:
- Welcome customers on arrival, greeting them in a friendly and hospitable manner
- Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
- Abide by company policies and departmental procedures/trainings
- Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
- Answer questions about menu items, ingredients, and pricing
- Take customers’ orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by line manager
- Clear tables, set up rooms and replenish stations according to department procedures and manager instructions
- Follow departmental procedures when carrying out opening/closing duties
- Deal effectively and courteously with customer complaints, referring them to the line manager if necessary
- Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcy Health & Safety Policy
- Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
- Present in professional appearance and according to provided dress code
Qualifications:
- Excellent product knowledge (food/beverage)
- Takes the initiative
- Supportive / Team player
- Excellent customer care skills
We are the oldest caterer in the UK, having been founded in 1847. Working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry. A career at Searcys means you are part of something special, we are an employer with a rich history and an established reputation which will provide you with an enormous sense of pride and belonging.
Hospitality Assistant in City of Westminster employer: BaxterStorey
Join our dynamic team in Biggleswade as a Kitchen Porter, where we prioritise employee well-being and growth. Enjoy free meals during your shift, bespoke training opportunities, and access to apprenticeships that cater to all experience levels, all within a supportive work culture that values your contributions. With additional perks like discounts through our Perkbox app, we strive to create a rewarding and meaningful workplace for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BaxterStorey. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BaxterStorey
Don't be shy about reaching out to BaxterStorey directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Assistant in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BaxterStorey and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BaxterStorey
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
