Events Planner - London in City of Westminster

As the Events Planner you will be the key contact for all internal and external events. You will be the first point of contact and will own the Event from initial enquiry through to completion of the event. You will be responsible for ensuring that our clients receive a World Class Service through your excellent communication skills, your passion for service and your attention to details.

Responsibilities

• Maintain a working knowledge of the operation and service capabilities of all other services as they relate to the service of Events.
• Plan, organise and coordinate the assigned Events, to include all catering, meeting room setup, activities, and to ensure proper end of event billing is maintained.
• Produce a function sheet / order of works document detailing meeting specifics - room details, audio visual requirements and catering specifics.
• Be available on the day of the Event to ensure that the event runs smoothly and World Class Service is delivered.
• Ensure that all services required are pre-booked.
• Ensure that the system database is accurate and any updates are added to the system in a timely manner.
• Accurately record all booking information onto the room booking tool for all events, to include Catering and Audio Visual requirements.
• Communicate effectively both verbally and in writing. Compose clear, well-written, professional correspondence and other written communication.
• Maintain an organised and tidy work area.
• Present a professional appearance and adhere to the dress code policy.
• Action all emails according to the agreed SLA's response time.
• Support in innovative and efficient ways in which to deliver world class service and make recommendations to implement.

Our Clients

• Consistently interact with clients and associates in a professional, gracious and friendly manner.
• Build a good rapport with key client associates such as the Events Marketing and Road-show team.
• Participate actively in all appropriate company-wide meetings and events, providing thorough and up to date information to ensure the highest client satisfaction.
• Anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded.

Our Team

• Work effectively within the team, develop and maintain close working relationships with colleagues across Group Corporate Services.
• Maintain effective communication within the department, be responsive to training and instruction and appraise management of any concerns, suggestions and ideas.
• Liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and teamwork.
• Escalate any issues or concerns immediately to Senior Event Planner.

The purpose of this role profile is to focus attention on the most important aspects of the role of the Events Planner. It is not intended to be a complete list of every duty and it is therefore expected that the day-to-day performance of the job will include tasks not listed above.

Experience & Qualifications

• Experience in event planning within a high-end venue, hotel, or catering company is preferable but not essential.
• Excellent communication, negotiation, and relationship-building skills.
• A passion for delivering exceptional events and client experiences.
• Highly organised, with strong attention to detail and the ability to multitask.
• Knowledge of London's events and hospitality market is an advantage.

Additional Information

For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team's careers. "Better" is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Benefits

• 20 Days holiday + 8 bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Bespoke development training.
• Pension and life insurance.
• Family private medical insurance.
• Discounts available via Perk Box, from high street shops to holidays & cinemas.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.
• Good work life balance.